Sorry for the noob question but current setup for the toll free is that at between 6 pm and 8 am the call route to night 2 which is a user extension. They want to change it so that it reroute between 6 pm and 7 am. Where do I go and change that? I can see on the scheduler there is everyday task that changes the system to night service level 1 at 5 pm but that confused me even more. Where is this actually set? They said they dont set it night service 2 manually. Thanks!
Toll Free Goes to XXX-XXX-5001
5001 has call rerouting day = 8, and Call Rerouting Night 1 = 8 and Call Rerouting Night 2 = 3
Call Rerouting Always Alternative 8 = 3001
Call Rerouting Always Alternative 3 = 4001
3001 is a hunt group with members of 3010, 3011, 3012, 3013, 3014 and 3015 and these extension are a multiline key assignment on their phone.
4001 is user extension