MITEL Softphone and SRC call recording

[RAYMK1973]

HI,

does any one know if the mitel SRC supports softphones ? our company has just brought a call recording solution that is working for physical handsets but not for softphones.

I have found one mitel document from 2007 that says they are not supported am wondering if support is now available in 2017

Any info greatly appreciated.

Thanks in advance

Ray

[sarond]

What solution are you using for Call Recording?
MiVCR (Oaisys)

I know a site that used Minet Softphones with call recording on SRC/Oaisys.

I think you need direct call recording (softphone subscribed to SRC), indirect call recording isn't support (from memory)

[Dogbreath]

We have a customer recording UC360 SIP endpoints with Xarios via SRC so can't see why a softphone would be any different.

[eugenej]

softphone should work just fine.