Author Topic: Transferring to ext xxxx  (Read 1212 times)

Offline berkley

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Transferring to ext xxxx
« on: August 10, 2017, 08:59:43 AM »
I have a 250 running 6.1 sp1. I have Auto Attendant transfer prompt set to no. However, callers still hear "please hold while your call is being transferred to XXXX. Is there a way to stop this?

Thanks for your help!!!


Offline Tech Electronics

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Re: Transferring to ext xxxx
« Reply #1 on: August 10, 2017, 09:22:06 AM »
Berkley,

I assume you are referring to Voice Processor > Application-Related Information > Auto Attendant Information > Auto Attendant Transfer Prompt: No.

If that is the case then most likely the place you are timing out to has either a Mailbox or an Extension ID with that function turned on as well.

Thanks,

TE


 

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