Hello everyone, I am stumped.
I have an SX-200 EL at a hotel that started getting calls to rooms asking for credit card info. Unlike most properties, this hotel rings directly to the system greeting on all incoming calls. Attackers would simply deduce the room numbers and go from there. So I created a menu node and pointed digits 0 and 1 to valid transfer-only mailboxes, recorded the greeting, and of course made the box type menu tree. This should allow single digits but not room numbers or collected extensions.
Here's the problem, it works but terribly. If it's the first go-around (first play of the menu), she always says, " I'm sorry, that person is not available right now" and the menu greeting repeats from the beginning. At that point, the digit works now. If the digit points to a transfer-only box that has ARS digits, instead of her saying I'm sorry, a loud click is heard and then the greeting starts over. Once again, on the second try, the digit does work.
It NEVER works the first time, only after the greeting has repeated due to an error, etc.
The last time I did a menu tree was on an ICP and I assume the Express Messenger was a newer version, but I'm not sure.
Am I doing something wrong? If I go back to the system greeting, single digit always works every single time.
