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Author Topic: MiCollab Client Voicemail request callback  (Read 1199 times)

Offline smarbar

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MiCollab Client Voicemail request callback
« on: July 21, 2017, 04:51:15 AM »
Hi

I am trying to get the callback working on MiCollab Client but can only get it working for internal, cant figure out how to get the external part working. I have the dialler set up with what looks correct but how doe the 9 get added? is it done by MiCollab?

Thank
« Last Edit: July 27, 2017, 07:51:49 AM by ralph »
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Offline HighburyN5

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Re: iCollab Client Voicemail request callback
« Reply #1 on: July 26, 2017, 03:39:27 PM »
Think that might be a bug, we've got the same issue but have been unable to resolve.
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Offline VinceWhirlwind

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Re: iCollab Client Voicemail request callback
« Reply #2 on: July 26, 2017, 09:20:01 PM »
On the MiCollab server, in the MiCollab Client Service, on the PBX Nodes tab, click on your controller, and see if you have your "9" entered under "dialling prefix".
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Offline smarbar

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Re: iCollab Client Voicemail request callback
« Reply #3 on: July 27, 2017, 03:03:41 AM »
Yep 9 is in there, thought it might be calling the ehdu extension so played with dial plan but no luck there either


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Offline VinceWhirlwind

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Re: MiCollab Client Voicemail request callback
« Reply #4 on: July 27, 2017, 08:19:52 PM »
OK, and I guess you also have your "9" on the controller on the System Options form,  "Outgoing External Prefix for Applications".
 
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Offline smarbar

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Re: MiCollab Client Voicemail request callback
« Reply #5 on: July 31, 2017, 01:10:22 PM »
Yes it’s in there as well, this is the first time testing this and both systems I have access to are the same version so could be a bug. Have logged with Mitel so will see what they come back with.


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