Hi,
Full disclosure, I am NOT a telephony guy, I am a tech support guy who is in charge of the phones (Mitel 3300) so be gentle with the n00b
Issue:
Users dial 9 to get an external line for local or long distance calls. I've had a few people dial 9-11 by mistake to make an overseas call...which is not what they intended.
I've been asked to either remove 9 as a leading digit or change to 8.
I'd prefer people pay attention to how they dial but watchagonnado
Question: is it possible to disable 9 for dialing out for local or long distance? If so, is it an involved process?
Or, is there a better way to handle this situation?
Any help is appreciated
Luis