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Q: Is there any way to default the call volume when picking
up a call ? It always staggers down to 4 and we have a few that would like to not have to hit
the volume up key every time they pick up a call.. if I can change it for everyone I would.. thanks..
!!!!!!!
A: There are two things to consider:
- If you turn the volume all the way up it will never save. Turn it all the way up and
then back it down one.
- Check the COS of the phone and be sure it has handset volume saved enabled.
Here's a screenshot of where to change the COS settings:
Screenshot taken from Version 5.0 of Mitel MCD 3300
Additional Notes:
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Mitel released this statement back in 2006 about this
situation:
Under normal circumstances, the COS option
(handset volume adjustment - saved) will keep the volume level the same between calls. We have 2
occasions in which the handset volume is reset.
1. If the handset volume is at max. and if the set type is dual mode, the volume is not saved on next
call
2. Any type of sets will not keep handset volume on system reboot or set reset
For the first:
FCC regulations require that when a phone's volume is left at the maximum, it must be reset to the
default level. The reason for this is, according to the FCC, the maximum volume is intended for
hearing impaired individuals. For this reason the volume must be brought back down to the default
volume setting. The sets default level is volume level 4. In order to keep the volume at the higher
volume after hanging up the handset, you must ensure the user sets the phone volume to at least one
level less than the maximum volume.
For the second:
It is important to note that the adjusted volume setting is retained by the phone between calls.
However, if either the phone or the 3300 ICP resets, then the previously saved volume setting is lost
and the set's volume will go back to the default value.
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