Mitel 5000 Call Routing Announcement not working on all lines

[jblackwood]

Hi Team,

New to the forum here. I have a mitel 5000cp system. Love it. Recently it got moved from one floor to another in our office. In the process of it being moved, it seems that some settings got screwed up.

We have 4 phone lines. On two of the lines, the CRA works. A caller calls and within 2 seconds is getting the announcement. One the other two lines, one being our main number, it does not and just rings and rings.

I have looked everywhere and at as many settings as I can think of.

Can anyone offer assistance? As a small non profit (phone system was donated - we do not have a budget for phone tech support.

[DND ON]

No money for tech support? How's that working out for you, with Ring No Answer on your main number?

Start by using your butt set to confirm that those two lines physically appear where they're supposed to, and are wired into the system correctly.

[Tech Electronics]

jblackwood,

It sounds as though during the move your Central Office(CO) lines were not brought into the system or they are not installed correctly in the system. It would require whomever did the move for you to come back and fix their mistake as all of that should have been tested during the move.

Sorry,

TE

[dwayneg]

Chances are your phone bill lists all 4 outside numbers.  When there's no traffic (so line won't roll over) dial each of the numbers.  The two that don't answer are the ones you need to find.  Look at the device from your carrier...can you find those two lines?  If so, trace the connections...do they connect to your phone system?  If the carrier is delivering the lines on regular jacks switch the ones that work with the ones that don't...if problem stays with the number, it's carrier issue but if problem moves to the other numbers the problem is upstream in either wiring or programming.  Assuming your system is the HX chassis, about 3.5 " high, your phone lines should plug into the ports labeled LS 1-2 and LS 3-4 on the back of the cabinet, 2 lines per plug.  If it's an old CS chassis, about 1.75" high, 2 lines will appear on a single LS jack on the chassis, the next two on a single port 1-2 on an LSM module.
Probably!