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Offline Dutch

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Introductions to the community :)
« on: May 02, 2016, 09:39:43 AM »

I have been posting here at times to help out a bit and because I find it fun, I thought why not introduce myself a small bit.

I am 36 years of age and I have been working with Mitel products for about 10 years with a premium Mitel partner in NL. Before that I did some ICT stuff as well some minor daily tasks on an Lucent Definity and a bit Siemens and I have also held some sales positions here and there.

Been working with most Mitel products for the last decade. 3300 at first and then quickly expanded my horizons and currently it goes as far as I think everything else in the product range, as well as AD setups for single point/flow provisioning, except `officially` no NuPoint.

Why no NuPoint? Well I have 3 colleagues who do, which is enough and in my experience I only scarcely encounter NuPoint configs in NL. In the US it might be totally the opposite I guess, but then again that's an assumption. In the end I guess it depends on the customer config and the type of business the customer is in. In NL we mostly refer to opening times to channel customer communication in configs. Thus there is always personal contact in combination with fallback not to voicemail but to ACD or reception or colleagues. People tend to not listen to their voicemail anyway here in my opinion and just call back the caller, so it could also be a difference in comms culture :)

Aside Mitel I am currently also doing some Microsoft Skype for business and completing my MCSE communication.

Outside work I tend to focus on sports (waterpolo and fitness) and well since I grew up with games, I still do some gaming with friends on an offday.

I hope to be able to help out at times and keep learning myself as far as Mitel Products go.



Offline ralph

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Re: Introductions to the community :)
« Reply #1 on: May 02, 2016, 09:59:59 AM »
Hi Dutch,
You've been a great asset to the forum.
We're glad to have you around.



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