Author Topic: Immediate Answer  (Read 2197 times)

Offline hsearson

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Immediate Answer
« on: April 06, 2010, 08:31:50 AM »
Ever called a business and you don't hear a ring back? You dial the number and the first thing you hear is the auto attendant? How is that accomplished in the 3300/MCD? Or is it something the service provider sets?


Offline ralph

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Re: Immediate Answer
« Reply #1 on: April 06, 2010, 08:44:10 AM »
A lot depends on the trunks and the type of system they're connected to.
In general, a PRI trunk or a E&M trunk on a T1, the ring back tone in provided by what ever device it's connected to.
So if you're calling an IVR system and that system is connected to an E&M trunk, they're typically isn't ring back although I would think ring back could be added.

Now on a Mitel, I can't think of any way to stop ring back.   I'll let others jump in here and correct my assumptions but I can't think of a situation where there wouldn't be ringback unless you are connected to a 3rd party device.

Ralph
« Last Edit: April 22, 2014, 03:03:37 PM by ralph »

Offline Chakara

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Re: Immediate Answer
« Reply #2 on: April 06, 2010, 01:24:49 PM »
  In ACD you have a setting for how long the ringback plays before the first RAD.  Not sure if there is a timer that could be adjusted on how fast the voicemail ports answer....



 

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