Mitel 5320 Phones IC Error

[kmarsden123]

Afternoon guys,

One of my clients mitel phones still has a previous phone call stuck in her IC display on the screen, is there a quick fix to remove this?

[Tech Electronics]

kmarsden123,

Are you sure it is attached to a Mitel 5000 as I think the 3300 has a feature that shows the last call? If it is a 5000 then just have them unplug the phone and plug it back in to reset it.

Thanks,

TE

[kmarsden123]

Hi, thanks for the reply!

the issue is seen below, and definitely 5320 IP Phones.

[Tech Electronics]

kmarsden123,

You are correct about it being a 5000, but for future reference a 5320 IP Phone can be used on either the 3300 or the 5000. There are two key indicators that this is on a Mitel 5000

1. It is using pretty much the default keymap
2. It has Call Keys

I am not sure why that even have an IC Key though as far as I can tell it isn't needed, but that is not the issue here. Have the unplug their phone so it powers down and then plug it back in.

If the problem persists after that then we may need to look at what the system thinks is going on.

Thanks,

TE