Forwarded call drops after 10 minutes

[akuhn]

I have a staff person who forwards his phone to his mobile.  At this time, I don't know if this is a straight forward, or a "twinning" using DEE.

When he answers a forwarded call and the call goes for more than 10 minutes, the call drops.  This is happening repeatedly for him.  I've not seen this before, but I don't think most, if any, of my fowarded calls go that long.

Can someone direct me as to where I should be changing settings to correct this issue?

Adam in DC

[DND ON]

Extend the Unsupervised CO timer.

[akuhn]

Thanks for the quick reply. 

If you know, off-hand, can you tell me where I would find that in the 5000 Admin DB?

And, what would be an appropriate number to put in there?  Why is there even a limit?

Thanks.

[dwayneg]

System/Timers and limits/Unsupervised CO

[akuhn]

Thanks.  It was set to 20.  The default is 5 !

I changed it to 240.

I hope there's no bad side effect to the change.

The Timers and Limits section - I've never looked at it before.  I bet I could do a lot of damage there. 

[akuhn]

Does changing the setting require any kind of reboot afterwards? The user just reported back that the call dropped after about 10 minutes.

[dwayneg]

Shouldn't require reboot, change is immediate. 
Are you definitely logged into system when you make the change (screen says REMOTE at lower left)?
Have you tried it yourself (not something on his mobile phone dropping)?

[Tech Electronics]

Akuhn,

Most likely he is using DEE for the call then and it would be the Unsupervised CO Conference Timer for that.

System > Conference Related Information > Meet-Me Conferencing > Unsupervised CO Conference Timer: I believe that the default is 15 minutes though.

Thanks,

TE

[akuhn]

found it and made the same adjustment as before.  We'll see how that works.

Thanks.

[akuhn]

I finally experienced this for myself - even after making the changes suggested.  I'm using DEE and had to go to the server room, so I transferred the call from my desk phone to my mobile #388 and the call drops in the middle of the conversation.  Finally had to call directly back.

Any other settings?  Or is this a call to Mitel?

Thanks.

[Tech Electronics]

Akuhn,

Did it happen after 10 minutes still or did it last longer?

Thanks,

TE

[akuhn]

Looking at the call history on my Mobile, I'd say that the call length was between 9 and 10 minutes.  So, changing the settings did not seem to affect this issue.  I think it's time for a ticket to Mitel.  Will let you know what I find.

[akuhn]

Working from home today, I'm able to observe more behavior.  I took a twinned call from an internal number to my extension - which ended at my mobile.  That call blew past the 10 minute mark no problem.  Was probably more like 20!

Later in the day, I got an external call to my deskphone - that was forwarded to my mobile.  That dropped at the 10 minute mark.

So, the distinction is between internal and external calls - as far as I can tell. 

Suggestions?

[DND ON]

Was the external call forwarded or twinned?

[akuhn]

Twinned.  DEE.