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Author Topic: Cannot log into ESM  (Read 8284 times)

Offline Tnobrien

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Cannot log into ESM
« on: August 06, 2009, 10:26:07 AM »
This was already posted once, but the answer didn't work for me and the topic was 120+ days old, so I'm reposting.  

The issue is, every time I log into the ESM using the system password and choose "System Administration Tool" I receive

 "Your session has time out.  Please exit the application and log in again."

I logged out of the ESM and closed my browser, but still have this issue.  

I tried several other workstations

I attempt to restart the WebServer, and here is the output from that:


Shell restarted
-> ts WebServer
ts WebServer
value = 0 = 0x0
-> tr WebServer
tr WebServer
value = 0 = 0x0
-> i WebServer
i WebServer

  NAME        ENTRY       TID    PRI   STATUS      PC       SP     ERRNO  DELAY
---------- ------------ -------- --- ---------- -------- -------- ------- -----
WebServer  websvxmain__  3672800 160 PEND+T      132dc50  3f5ef90  3d0002    14
value = 0 = 0x0

« Last Edit: August 07, 2009, 09:24:32 AM by Tnobrien »
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Online ralph

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Re: Cannot log into ESM
« Reply #1 on: August 06, 2009, 10:57:30 AM »
You may just have to reboot.
Telnet to the system and do a scheduled reboot after business hours.
Command is
Prog reboot sched <mon, tue, etc> 2:15
then
Prog reboot sched on

Let it reboot overnight and try again.

Ralph

« Last Edit: April 22, 2014, 04:16:59 PM by ralph »
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Offline Tnobrien

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Re: Cannot log into ESM
« Reply #2 on: August 06, 2009, 11:17:48 AM »
I did reset the first night this started occurring (I forgot to mention that). I will schedule a reboot and check it again.

Should this be done through the SSH connection Telnet?

Is that the exact format for the command?

Thanks.
« Last Edit: August 06, 2009, 11:20:37 AM by Tnobrien »
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Online ralph

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Re: Cannot log into ESM
« Reply #3 on: August 06, 2009, 11:58:21 AM »
You can do this through standard Telnet.
The above was the command syntax.

Ralph
« Last Edit: April 22, 2014, 04:17:12 PM by ralph »
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Offline Tnobrien

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Re: Cannot log into ESM
« Reply #4 on: August 06, 2009, 12:07:18 PM »
And the telnet logon of admin/sx2000?
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Online ralph

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Re: Cannot log into ESM
« Reply #5 on: August 06, 2009, 01:15:13 PM »
I never post passwords. Even default.   No need to make it easier for hackers.

I'll PM you them.

Ralph
« Last Edit: April 22, 2014, 04:17:24 PM by ralph »
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Offline Mitel100

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Re: Cannot log into ESM
« Reply #6 on: August 06, 2009, 03:15:14 PM »
Your i WebServer information looks fine, this might be an IE problem, what version are you running and does your company change any settings on IE at all.
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Offline Tnobrien

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Re: Cannot log into ESM
« Reply #7 on: August 06, 2009, 03:46:30 PM »
Ie 7.  I also tried it on IE6 and on multiple computers.  No, we don't do any restrictions on IE through policy if that's what you're referring to.
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Offline Tnobrien

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Re: Cannot log into ESM
« Reply #8 on: August 06, 2009, 04:19:38 PM »
Quote
You may just have to reboot.
Telnet to the system and do a scheduled reboot after business hours.
Command is
Prog reboot sched <mon, tue, etc> 2:15
then
Prog reboot sched on

Ralph, in your PM you modified this to:

prog reboot sched thru 21:00 

That worked, thank you.  Now I'll see if a reboot gets it.
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Offline bobcheese

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Re: Cannot log into ESM
« Reply #9 on: August 06, 2009, 05:06:33 PM »
Hi I came accross the same fault on a couple of systems over here they where both on R6 I think. Have never had this problem with any systems R7 and up. What version is your system on?
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Offline Tnobrien

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Re: Cannot log into ESM
« Reply #10 on: August 06, 2009, 05:07:06 PM »
R7.
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Offline Mitel100

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Re: Cannot log into ESM
« Reply #11 on: August 06, 2009, 05:15:09 PM »
Ok so you can log into the system via telnet but not the front end. In this case I don't think a reboot will work, but you never know. If this does not work, try a full shutdown and power up.

When I tried this problem in release 8ur5, the reboot of the controller did not work.
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Offline Tnobrien

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Re: Cannot log into ESM
« Reply #12 on: August 06, 2009, 09:52:36 PM »
 I scheduled a reboot based on the recommendations of Ralph and it worked.  I had reset before and that didn't take.  Thanks to all here who contributed.  I will definitely stick around and help out the community where I can.
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