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Author Topic: Phone calls disconnect after 45 minutes  (Read 3010 times)

Offline SUSD

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Phone calls disconnect after 45 minutes
« on: May 25, 2012, 09:28:02 AM »
Its odd this hasn't come up before on our system, maybe no one talks this long, but recently we've been doing some lengthy trainings and the phone drops the line after 45 minutes.  I tried looking thru class of service and some other places, but didn't seem to find any setting that might relate to this. 

Any have ideas on this ?

Thanks.
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Offline Mattmayn

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Re: Phone calls disconnect after 45 minutes
« Reply #1 on: May 25, 2012, 10:52:21 AM »
Try looking at  the call duration limits in the COS. Simply disable them if you don't want them.
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Online ralph

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Re: Phone calls disconnect after 45 minutes
« Reply #2 on: May 25, 2012, 11:02:30 AM »
What controller type do you have and what are your trunk types?

Ralph
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Offline SUSD

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Re: Phone calls disconnect after 45 minutes
« Reply #3 on: May 25, 2012, 12:31:18 PM »
We have 3300 LX, TI lines, 

Call Duration for 5220 type phones was set to 10, dunno if thats minutes or hours.  Not sure why we get about 45 mins from that.   I changed it to 60 for now to see what happens.
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