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Offline jmurray

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NuPoint - Answer message by pressing 2
« on: March 22, 2012, 09:38:24 PM »
Hello NuPoint experts:

I have some users that want the "answer message" feature that I think is supposed to let them listen to a voice mail message and then reply or answer by leaving the caller a voice mail message.  Whenever I press 2 to try and answer a message, I only get the following: "No return address for this message, you cannot answer it."  I have bit 29 "Answer messages" checked in the fcos.  What am I missing to get this working?


Offline bluewhite4

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Re: NuPoint - Answer message by pressing 2
« Reply #1 on: March 22, 2012, 11:05:44 PM »
Are these messages left by internal or external phones/people?

Offline jmurray

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Re: NuPoint - Answer message by pressing 2
« Reply #2 on: April 06, 2012, 04:53:20 PM »
I am only trying to answer message left from internal calls.  The message even tells me the extension of the person that left the message - it just gives me that error when I press 2 to Answer the Message.

Offline jmurray

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Re: NuPoint - Answer message by pressing 2
« Reply #3 on: May 16, 2012, 01:21:50 PM »
This was a simple FCOS issue.  After getting the correct FCOS values checked, it worked as expected.


 

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