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Author Topic: How Do I Change Business Hours - Mitel 5000  (Read 7221 times)

Offline FireEng

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How Do I Change Business Hours - Mitel 5000
« on: January 27, 2012, 11:31:46 AM »
I have Mitel System Administration & Diagnostics/5320 phones.  I need to change our business hours, so night mode starts/stops at the correct times (rather than manually turning it on & off).  Where do I go in the Mitel System Admin & Diagnostics program to do this?  Thanks in advance.
« Last Edit: January 27, 2012, 12:06:14 PM by ralph »


Offline NTEDave

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Re: How Do I Change Business Hours - Mitel 5000
« Reply #1 on: January 27, 2012, 03:17:33 PM »
If your system currently goes in and out of night service automatically it must have a STAR programmed.

Log into your system and go to Voice Processor / Devices / Applications

Within the main window you should see an entry numbered 25xx (default numbering) with a type = STAR, double click this and you should see 20 options then a Default application, the default application is where calls go to in night service (probably) one of the twenty options should have a description if it's been programmed properly.

Double click this entry and within this you should see a destination and what times calls will be directed to this destination.

Change the times within here!

Offline FireEng

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Re: How Do I Change Business Hours - Mitel 5000
« Reply #2 on: January 27, 2012, 04:52:45 PM »
Thanks so much.  I was able to work my way there.  Unfortunately, we close early on 1 day (Friday) and  it will not accept different times for just the 1 day.  I can set only 1 on and 1 off time, then pick which days apply - I guess we'll have to change it manually Friday afternoon and again Monday morning. 

Offline FireEng

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Re: How Do I Change Business Hours - Mitel 5000
« Reply #3 on: January 27, 2012, 05:17:52 PM »
Correction - To change only 1 day night mode time I added  an application for just the 1 day (Friday). So there is a total of 2 applications, 1 for Sun/Mon/Tu/Wed/Th/Sat, and 1 for Fri.  YAHOO

Offline NTEDave

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Re: How Do I Change Business Hours - Mitel 5000
« Reply #4 on: January 27, 2012, 06:55:20 PM »
Cool, glad you got it sorted.

 8)


 

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