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Author Topic: Softphone Wireless headset with remote answer  (Read 3079 times)

Offline ralph

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Softphone Wireless headset with remote answer
« on: January 25, 2012, 09:22:17 AM »
I have a customer that is in an all soft phone environment.   They have users that need to be able to answer their phone while they're away from their desk similar to how we use a Mitel DECT headset.
Does anyone know if this is possible or what product to use to do that?
I'm thinking possibly blue tooth (not much distance on that).

Anyone done this?

Ralph


Offline akuhn

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Re: Softphone Wireless headset with remote answer
« Reply #1 on: January 25, 2012, 11:46:12 AM »
While I have no experience with this particular need, I am assuming that a higher end BlueTooth device would be the answer.  BlueTooth is the only way I know how to go wireless with a PC.  If I pair a BlueTooth headset to my smartphone, I can answer it that way.  So why not pair it with a PC. 

The only way to validate it would be to take a $30 BT ear piece lying around, pair it to the PC, and then attempt to answer the call.

This is a pretty cool idea.  The sets are cheaper than the plantronics DECT sets too, though there may be a reason for that.

Offline boycey9

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Re: Softphone Wireless headset with remote answer
« Reply #2 on: February 06, 2012, 09:15:39 AM »
Softphone? ie CCM softphone or UCA, Both have listed compatible headsets in the help files.

Offline akuhn

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Re: Softphone Wireless headset with remote answer
« Reply #3 on: February 06, 2012, 09:20:59 AM »
boycey9 is correct about officially supported headsets in the help file.  Here's a cut and paste:

To use the UC Advanced embedded softphone, a USB headset or handset is required.

Supported USB handsets include:

VoipVoice® Cyberphone 654

VoipVoice Cyberphone 651

Supported USB headsets include:

Jabra® GN 9330 USB

Jabra GN 2000 USB

Jabra GN 2100 USB

Jabra GN 8120 USB

Plantronics® CS50-USB

Plantronics Voyager™ 510S


 

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