« previous next »
Pages: [1]   Go Down

Author Topic: Music on hold  (Read 2330 times)

Offline MitelUK2010

  • Sr. Member
  • ****
  • Posts: 201
  • Country: gb
  • Karma: +0/-0
    • View Profile
Music on hold
« on: November 11, 2011, 02:45:03 PM »
How do you achieve the following-

Acd path with 1 agent logged in and on a call, next caller should hear moh whilst waiting. Is this achieved by having a rad and then after the caller hears the rad they get moh?


Sent from my iPad using Tapatalk
Logged

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5741
  • Country: us
  • Karma: +468/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Music on hold
« Reply #1 on: November 11, 2011, 03:07:41 PM »
MOH comes on right after the RAD plays.
Something has to answer the call first (RAD) and then the call is put on queue hold.

Ralph
www.aavoicepro.com
Logged

Offline MitelUK2010

  • Sr. Member
  • ****
  • Posts: 201
  • Country: gb
  • Karma: +0/-0
    • View Profile
Music on hold
« Reply #2 on: November 11, 2011, 03:09:11 PM »
Thought that. User states the moh stopped working so I need to look at what's goin on with the rad.


Sent from my iPad using Tapatalk
Logged

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5741
  • Country: us
  • Karma: +468/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Music on hold
« Reply #3 on: November 11, 2011, 03:53:56 PM »
It's probably in DND - most common cause.
Do a remote DND remove FAC to clear.

Ralph
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10