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Author Topic: SX 2000 Can't make a long distance call.  (Read 5925 times)

Offline mutombogeorge

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SX 2000 Can't make a long distance call.
« on: September 01, 2011, 11:00:07 AM »
When I try to make a long distance call,I get a message "out of service". Only when I want to access one country code; but I don't have any problem with others countries codes. My leading digit is "9". My ARS still correct. How can I troubleshoot this issue.
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Online ralph

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Re: SX 2000 Can't make a long distance call.
« Reply #1 on: September 01, 2011, 02:10:20 PM »
Take a look at your trunks.
I suspect you have a down T1/PRI.

Ralph
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Offline mutombogeorge

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Re: SX 2000 Can't make a long distance call.
« Reply #2 on: September 02, 2011, 07:03:26 AM »
HI Ralph,
I'm using a LS/GS trunk card and evrything was running fine before I get this issue.I'm in Africa,  I can't call the US of America by dialing "9" "001", and stuck there with getting a message "out of service" on my display.
With Regards.
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Online ralph

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Re: SX 2000 Can't make a long distance call.
« Reply #3 on: September 02, 2011, 12:02:04 PM »
You're going to have to figure out what trunk group that call is routing through.
Look in ARS for the route, 
then go to route assignment and find that route.
Look for the trunk group number.

Then in maintenance enter "stat t g <trunk group>"
That will show you the trunks that are out of service.

Ralph
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Offline mutombogeorge

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Re: SX 2000 Can't make a long distance call.
« Reply #4 on: September 06, 2011, 12:13:24 PM »
Hi Ralph,
I verify step by step evrything you asked me to do and come to the same result I got when first I started to troubleshoot my system from the switchboard. All my trunks shoe Busy or Idle some time but not out of service.
When I press function from the switchboard-press trunk function-enter any number of trunk- then attendant access, after hearing the dial tone; when you dial 001 following with a USA number ,without the leading "9", the number rings.
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Online v2win

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Re: SX 2000 Can't make a long distance call.
« Reply #5 on: September 06, 2011, 01:35:41 PM »
Can you post some information for ARS route for 9011

Route

Trunk Group

Digit Modification

Digits to follow

Call progress tones modification is any is used
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Offline mutombogeorge

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Re: SX 2000 Can't make a long distance call.
« Reply #6 on: September 07, 2011, 03:04:53 AM »
ARS route for 9 01

Route  : 2

Trunk Group: 1

Digit Modification: 2

Digits to follow: 7

Thks.
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Online v2win

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Re: SX 2000 Can't make a long distance call.
« Reply #7 on: September 08, 2011, 08:11:38 PM »
You dont have enough digits to follow to call a number in the USA
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Online ralph

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Re: SX 2000 Can't make a long distance call.
« Reply #8 on: September 09, 2011, 05:38:57 AM »
v2win, good catch.   Didn't see that myself.

Change the number of digits to follow to 'unknown' and then retest it.


Ralph
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Offline mutombogeorge

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Re: SX 2000 Can't make a long distance call.
« Reply #9 on: September 12, 2011, 10:54:23 AM »
Hi v2win,
The ARS route I gave you is for 01 and not for 00. The Digit "00" include the 001, 002, 003...., 00245.....
The out of service message appear just when you dial 9 001.
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Online ralph

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Re: SX 2000 Can't make a long distance call.
« Reply #10 on: September 12, 2011, 11:10:23 AM »
What may be helpful here is to print (capture) the following forms and post here.
1- trunk service assignment
2- trunk groups.
3- digit modification
4- route assignment
5- ARS

I think we're going to need to see what you have programmed.

Ralph
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Offline mutombogeorge

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Re: SX 2000 Can't make a long distance call.
« Reply #11 on: September 15, 2011, 11:31:45 AM »
Hi Ralph,
I'm sorry for the hard time I gave to you. I found that one extension was programmed with the same digits"5001" on the superset.....Very worst!
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