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Author Topic: Mitel 3300 retrieve voice mail remotely?  (Read 16233 times)

Offline armstr_a

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Mitel 3300 retrieve voice mail remotely?
« on: August 23, 2011, 04:59:10 AM »
Hi,

We have a Mitel 3300 system with 5312 and 5324 handsets. I was wondering if it was possible to setup a feature where by users who are out and about can dial in to retrieve there voice mails? Is this an add-on or if someone can point me in the right direction of a configuration method it would be greatly appreciated.

Thanks in advance.


Offline ralph

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Re: Mitel 3300 retrieve voice mail remotely?
« Reply #1 on: August 23, 2011, 05:55:14 AM »
To do this all you need is a way to dial into VM from the outside.
If you have a PRI then odds are really high that all you need to know is the number to call.
If you don't have a PRI then your receptionist can transfer you to VM.

Once you call VM you'll probably hear your auto attendant.   Press "#".   It will ask you for your mail box.
Enter your mail box an then your password.

Ralph

Offline MitelAvayaNortel

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Re: Mitel 3300 retrieve voice mail remotely?
« Reply #2 on: August 23, 2011, 06:24:08 AM »
You can probably also ring your own DDI and press # when you hear your own voicemail prompts - that works on both Mitel switches I maintain.

Offline armstr_a

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Re: Mitel 3300 retrieve voice mail remotely?
« Reply #3 on: August 23, 2011, 07:08:52 AM »
Hi

Thanks for your help.

When i call the number from external it goes to voice mail i press # but that doesnt give me any other prompt at all seems to cut the automated message short for me to leave a message?
Is there anything i need to check thats enabled?

Thanks in advance

Offline bobcheese

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Re: Mitel 3300 retrieve voice mail remotely?
« Reply #4 on: August 23, 2011, 07:11:41 AM »
I think you will find its * not #. pressing * you will be prompted for mailbox number enter this then it will prompt for passcode

Offline ralph

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Re: Mitel 3300 retrieve voice mail remotely?
« Reply #5 on: August 23, 2011, 08:26:20 AM »
bobcheese is correct.   Sorry about that.   It's '*'.


Ralph

Offline armstr_a

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Re: Mitel 3300 retrieve voice mail remotely?
« Reply #6 on: August 23, 2011, 11:52:17 AM »
Hi,

Sorry to be a pain but when i press the * key i get a automated message asking me for the ext of the number i'd like to reach or 9 for a personnel directory....

Offline ralph

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Re: Mitel 3300 retrieve voice mail remotely?
« Reply #7 on: August 23, 2011, 01:30:26 PM »
Experiment just a bit.
After you get the message to enter the extension number, press '*' again.   If that doesn't get you to "enter your extension number" press '#'.

Ralph

Offline swinstation

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Re: Mitel 3300 retrieve voice mail remotely?
« Reply #8 on: August 23, 2011, 02:20:24 PM »
i think it is double press ** and then dial your ext and.....let me know the result.

Offline armstr_a

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Re: Mitel 3300 retrieve voice mail remotely?
« Reply #9 on: August 24, 2011, 05:32:14 AM »
Hi Guys

Thank you very much for all your help the ** key combination plus ext and pin allowed me to get to my voice mails remotely.

Thanks again

Antony

Offline swinstation

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Re: Mitel 3300 retrieve voice mail remotely?
« Reply #10 on: August 24, 2011, 06:46:32 AM »
so you can press my applaud key ;)

Offline ralph

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Re: Mitel 3300 retrieve voice mail remotely?
« Reply #11 on: August 24, 2011, 08:08:16 AM »
Quote
so you can press my applaud key ;)

Done.

I forget that's available.   It really is something we should do more often.
When someone provides help it's kinda nice to show appreciation. 
The applaud button is a good way to do that as well as a thank you.

Ralph

Offline armstr_a

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Re: Mitel 3300 retrieve voice mail remotely?
« Reply #12 on: August 24, 2011, 10:11:30 AM »
Done,

Thanks guys.


 

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