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Author Topic: voicemail to email not working  (Read 3489 times)

Offline ahalbert

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voicemail to email not working
« on: July 25, 2011, 04:50:25 PM »
hi guys,

we recently went through a migration and re-ip'd everything.  I re-ip'd the mail server setting on the controller.  However, we are still not getting any system generated emails.  Couple questions

1.  Do i have to use the hardcoded ip of the new mail server, or can i use the smtp load balanced address? 

2. Is there a way to test the email settings from the UI of the controller?

3. Anything else to try besides restart the controller?

thanks guys,

-andy


Offline bobcheese

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Re: voicemail to email not working
« Reply #1 on: July 26, 2011, 02:07:00 AM »
What errors do you see in the logs after you have left an vmail?

Offline ahalbert

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Re: voicemail to email not working
« Reply #2 on: July 26, 2011, 03:58:05 PM »
well the reboot did not work.

here is error i am getting from the logs.


Log Type   Software
Log Number   1342
Severity   Error
Date   2011/Jul/26
Time   15:50:23
Source   VPIM
Description   CSMTPClientMsg::ProcessResult - Failed sending Voice Mail to Email: From Vpim: To Mailbox: 4045 To Domain: "user@user.com File Name: N_V4e2f1a32.010.

Offline ahalbert

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Re: voicemail to email not working
« Reply #3 on: July 26, 2011, 04:00:34 PM »
This is another error

CSMTPClientMsg::EstablishSMTPSession Connect socket of <"IP"> to server <"IP"> failed: errno <60> Look into IP programming in ESM menu System Options. If IP is OK then server is not ready.

Offline ahalbert

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Re: voicemail to email not working
« Reply #4 on: July 26, 2011, 05:12:17 PM »
it was a firewall issue, had to add a route.

thanks though guys!


 

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