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Author Topic: Mitel 5000 Shutdown / Reset Procedures  (Read 15581 times)

Offline ralph

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Mitel 5000 Shutdown / Reset Procedures
« on: July 20, 2011, 11:36:43 AM »
Can anyone provide the details, a customer facing document, that shows the proper procedure for shutting down or resetting a Mitel 5000?

Ralph
« Last Edit: July 04, 2012, 11:59:14 AM by ralph »


Offline NTEDave

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Re: Mitel 5000 Shutdown / Reset Proceedures
« Reply #1 on: July 21, 2011, 12:30:35 PM »
There isn't really a customer facing document detailing what you are after, I have a full flow chart of what you can do with the buttons on the front panel I can dig out if you want?

You could alter it to just show what you are after?

Offline ralph

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Re: Mitel 5000 Shutdown / Reset Proceedures
« Reply #2 on: July 21, 2011, 12:57:54 PM »
I'm looking for something I can post here to make available to everyone.

Ralph

Offline MobileWASP

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Re: Mitel 5000 Shutdown / Reset Proceedures
« Reply #3 on: July 22, 2011, 09:09:49 AM »
Hi NTEDave, please send the full flow chart, I will attempt to reset my 5340, tx

Offline NTEDave

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Re: Mitel 5000 Shutdown / Reset Proceedures
« Reply #4 on: July 22, 2011, 05:46:41 PM »
Hi MobileWASP, Ralph is after the instructions to reboot the actual Mitel 5000 system, not just the 5340 endpoint.

Offline mav

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Re: Mitel 5000 Shutdown / Reset Proceedures
« Reply #5 on: August 19, 2011, 02:57:39 PM »
To power down the system:
1. Make sure Database (DB) Programming is not running. If DB Programming is running
when you make programming changes using the LCD panel, the changes will not be
updated until the system is restarted.
2. From the LCD panel, press the down arrow twice to navigate to the System menu.
3. Press the center button once to access the System menu, then press the down arrow
until you get to the Shutdown menu.
4. Press the center button once to access the Shutdown menu.
5. At the prompt, press the down arrow once to select the Yes option

Offline ralph

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Re: Mitel 5000 Shutdown / Reset Proceedures
« Reply #6 on: August 20, 2011, 06:19:51 PM »





Thanks mav.   That was exactly what I was looking for.

Ralph










Offline ralph

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Re: Mitel 5000 Shutdown / Reset Procedures
« Reply #7 on: July 04, 2012, 12:09:31 PM »
I built a "How to" page based on this post.

www.mitelforums.com/articles/5000/mitel-5000-shutdown.php

Since I've no experience with the 5000 can you guys take a look to be sure I have it right and make any suggestions for improvements?

Ralph

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Re: Mitel 5000 Shutdown / Reset Procedures
« Reply #8 on: July 05, 2012, 08:21:35 AM »
Reset and Shutdown are two different menu items, and their exact location (number of clicks of the buttons) can vary slightly with software release... Basically the procedure is the same, from the front console of the 5000 press the button to activate the menu, arrow down once til the display shows System, press the center button, then arrow down until either Shutdown or Reboot is shown in the display and press center button, Yes/No prompt will come up, press up/down buttons until YES is shown and press the center button again and wait.

It might important to note the reason this is here... if you just pull the plug, any database changes not commited via "Backup Database Save" that were done since the last system self-maintenance routine or controlled reboot will all be lost. I have programmed a complete system more than once, had a fellow tech come in and say something like "Can you move over here, I need that space for ...", so I just unplug the system and move it to the another bench... and then start reprogramming again because I hadn't backed up, done a Backup Database Save, or a controlled reboot or shutdown and my system is back to default because I forgot to do one one little step! Otherwise, there is really no issue with just pulling the power on a 5000, I have done it hundreds of times with no issues.
« Last Edit: July 05, 2012, 08:23:10 AM by acejavelin »

Offline dozer

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Re: Mitel 5000 Shutdown / Reset Procedures
« Reply #9 on: July 16, 2012, 03:54:53 PM »
Also note that if you just pull the power without properly shutting down, the logs will be deleted.  Another way to force a shutdown on a locked controller ( can not access programming, system un-responsive ) is to hold the Left-Center-Right buttons down at the same time for 10 seconds.  This method allows a controller that is locked up but still shutdown and save the necessary log information.  This procedure is a second to last resort situation.

Here is the order I would complete a shutdown or reboot.  If you are running version 4.X+ with a HX Controller, there is no need to set a scheduled reset on the controller.  CS Controllers 4.X- can benefit from a scheduled reboot.  5.X+ on a CS Controller will not benefit from a scheduled reboot.

Normal reset / Shutdown
  1. Use database programming to reboot
  2. Use the buttons on the front of the controller to reset / shutdown
  3. Hold down Left-Center-Right buttons for 10 seconds to force shutdown ( only used in last resort scenarios )
  4. Pull the power


 

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