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Offline armstr_a

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5312 call history feature not working
« on: February 25, 2011, 09:09:13 AM »
One of my Mitel 5312 handsets is not recording missed calls etc... the button is showing as configured for call history but when pressed it just displays 0 missed? I have removed and re-added the feature to this.
The phone had issues recently relating to network drop outs, it turned out to be the phone itself i swapped it over with a spare then on the management system just swapped the 2 MAC addresses over so the user kept the same number. Could this have cause any symptoms like this? the other 3 feature keys work fine for call forward, pickup and headset though.


Offline dutch_tuga

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Re: 5312 call history feature not working
« Reply #1 on: February 25, 2011, 10:35:47 AM »
Check on the "Mulitline IP Sets" configuration form. You have chance that the "Max call history records" value for this phone is 0.

Offline armstr_a

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Re: 5312 call history feature not working
« Reply #2 on: March 01, 2011, 09:32:49 AM »
Hi,

I have checked the multi-line sets for this number and cannot find anything odd comparing to another number that is working fine?

Offline ralph

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Re: 5312 call history feature not working
« Reply #3 on: March 01, 2011, 10:16:21 AM »
Bear in mind, it only tracks missed calls that go the the primary extension.

Ralph
« Last Edit: April 23, 2014, 01:54:52 PM by ralph »


 

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