Author Topic: Call History  (Read 3489 times)

Offline MitelUK2010

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Call History
« on: January 26, 2011, 11:02:31 PM »
Any idea of how to have 1 pilot number that rings 2 DN's and generates call history on both - devices are in 2 different locations. Bearing in mind that call history will only be generated on the prime line.

Thanks


Offline limamikeseven

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Re: Call History
« Reply #1 on: January 27, 2011, 01:02:22 AM »
I'm afraid the only way we going to get this right is by checking TMS stats, I have tried a couple of things to no avail. sorry

Offline bluewhite4

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Re: Call History
« Reply #2 on: January 27, 2011, 08:11:44 AM »
Actually what about using a ring group, that rings each person's prime DN? I haven't tested this, it was just thinking about it, and in my head it should generate the desired call history on each of the phones.

Offline limamikeseven

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Re: Call History
« Reply #3 on: January 27, 2011, 08:15:36 AM »
That will work, plus you can name the ring group so people can distinguish between calls.


Offline MitelUK2010

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Re: Call History
« Reply #4 on: January 27, 2011, 09:23:14 AM »
Ring group will only generate call history on thefirst member of the group. Ive tried a PRG with the same result.

When you say TMS - could you ellaborate?

Thanks for the advice

Offline MitelUK2010

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Re: Call History
« Reply #5 on: January 27, 2011, 08:55:37 PM »
Any one any other thoughts?

Much appreciated - i am not to confident this can be achieved, i reckon its a DCR

Offline limamikeseven

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Re: Call History
« Reply #6 on: January 28, 2011, 03:10:26 AM »
The TMS(telephone Management system or otehrwise referred to as a call logger. the Mitel outputs SMDR and the TMS reports on numbers dialed from or calls received on a specific DN.

Offline MitelUK2010

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Re: Call History
« Reply #7 on: January 28, 2011, 08:51:38 AM »
Ahhhhhh, every day is a school day. I understand how it functions but was unsure of the abbreviation.


 

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