MiVoice Business - AMC Sync

[iGeorge55]

Hi All,

Hoping someone can help me.

Recently we have had a few licenses expire, and I can see that our MiVoice Business system has not synced with the AMC portal for over 6 months. I wont lie, I have very little experience with the AMC portal so Im hoping someone could possibly help me answer a few questions:

1: Which side do I sync from? Can i force the sync from MiVoice? Or is this done via the AMC portal.

2: Where is this sycn configured? Assuming we must be pointing to an address somewhere within MiVoice?

3: I have been asked to clear the Hardware ID fromt he AMC portal and to try and force the sync once I have done this. I have a big button that says, 'Clear Hardware ID'.... if I do this could I cause further issues for services that are working? What are the implications of doing this?

Any help would be greatly appreciated

Thanks!   

[PC77375]

The address to sync is hard coded in the software, unless you opt to use a proxy.
Make sure that SSH common TCP port 22 outbound connections are permitted through your firewall from any mitel host to the public hosts Register.mitel-amc.com and sync.mitel-amc.com

If your network is using a proxy, then you would either want to allow internal Mitel hosts to bypass the proxy or allow these outbound connections within your proxy server.

[PC77375]

A good test to verify SSH connectivity from your PC, use Putty.

Open SSH connection to register.mitel-amc.com

If you are able to send outbound then you will be greeted with a message "login as"