Primary Phone Number

[rkowals]

Hello again:  We have a phone number xxx-xxx-6300, when dialed, it list the departments you can reach by pressing the number.  Well, it's never been updated and no one knows how to access the system to make the changes to the voice message and edit the numbering commands.  Form 55 (Digit Translation Table) has 6300 - DID Prefix 1, Day 4000, N1 4000, N2 4000.  I go to Form 17 (hunt Group) GRP1: 4000 ext numbers are 2001-2023, which happen to be the VM ext numbers.  If i dial ext 4000 from my phone, it rings the VM and it's my mailbox.  Any information will be helpful, thanks

[acejavelin]

You have to log into the administrator's mailbox (9999) and change the Company Greeting.

You dial 4000 then * (I think, can't remember for sure, maybe **) and it will ask you to enter your Mailbox number, you enter 9999 and the passcode.

[rkowals]

I was able to reset the VM passcode so I can now enter the system.  The original Auto Attendant (AA) seems to have been recorded a long time ago and needs to be completely updated.  I looked into form 08 LDN assignments, keys 2,3,4 are assigned a DIR Number.  I appear to have one Hunt Group, and when I look a the Tenant Form 19, it appears I have just one. 

[rkowals]

What's the trick when we get an outside call to the Auto Attendant and they press the number to get forwarded to that dept.  With all the changes that were done since the AA was first programmed,  I'm going to have to start from scratch.  I'd love a zoom/webex meeting with one of the SX200 guru's.

[rkowals]

I dial the main number, I get the greeting, press 1 for Admin, press 2 for Site Admin1, press 3 for site admin 2, etc...  I get a voice greeting for the sites main office, after that, extension is not valid.

[rkowals]

I think I found my answers.