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Author Topic: AA transfer prompt  (Read 37 times)

Offline Frontline

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AA transfer prompt
« on: January 12, 2018, 12:09:31 PM »
Is there a way to disable the auto attendant transfer prompt so callers do not hear "you are being transferred to..."?

200 AX running 5.0 software

embedded VM


TIA!


Offline acejavelin

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Re: AA transfer prompt
« Reply #1 on: January 12, 2018, 02:26:45 PM »
Yes... I believe it's in the docs, it uses Technician Function codes on a per mailbox basis that you have to edit via the admin mailbox in the TUI.  Not at my desk at the moment, but I am pretty sure it is in the System Administrator's Mailbox section of the Folio file.

Offline Frontline

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Re: AA transfer prompt
« Reply #2 on: January 12, 2018, 03:20:11 PM »
I found the technician function codes for call forwarding, but not for removing that prompt. I'll keep looking

Thank you

Offline acejavelin

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Re: AA transfer prompt
« Reply #3 on: January 12, 2018, 04:20:04 PM »
I found the technician function codes for call forwarding, but not for removing that prompt. I'll keep looking

Thank you
Actually, that might be what I was incorrectly thinking of because I can't find it after looking for a few minutes.


 

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