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Author Topic: 5304 can't pick up call on multicall line  (Read 101 times)

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5304 can't pick up call on multicall line
« on: January 11, 2018, 09:07:13 AM »
This is a weird one.  I have a 5304 that has two multicall lines as well as the prime DN.  When I call the multicall number, other phones can pick it up, but not this one.  When I try to pick up the call, I hear a dial tone!  There's no DND set on the phone, and nothing different about this configuration.  What am I missing?


Offline acejavelin

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Re: 5304 can't pick up call on multicall line
« Reply #1 on: January 11, 2018, 09:23:56 AM »
When you answer the call, are you pushing the line key that is ringing? You might not have Ringing Line Preference in the class of service.

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Re: 5304 can't pick up call on multicall line
« Reply #2 on: January 11, 2018, 09:46:49 AM »
When either of the multicall lines on that phone rings, the corresponding multicall key doesn't flash; the prime DN button flashes.  This appears to be as designed.  Interestingly, for one multicall line, I can press that multicall button when that line rings, and the call is connected just fine.  The call display shows the name of the caller.  However, on the non-working multicall key, the call display shows "From x277", where 277 is the DN of the multicall line.  When I try to press that multicall key, I get a few rapidly blinking dial tones, then a solid dial tone.

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Re: 5304 can't pick up call on multicall line
« Reply #3 on: January 11, 2018, 10:46:21 AM »
Only the first 2 keys can (should) have line (DN) appearances...

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Re: 5304 can't pick up call on multicall line
« Reply #4 on: January 11, 2018, 10:52:55 AM »
Right. But multicall lines appear in many places in our organization on the other keys, with no apparent problems.

Offline johnp

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Re: 5304 can't pick up call on multicall line
« Reply #5 on: January 11, 2018, 06:25:00 PM »
5304 has only 2 keys that light prime and 2. I have never tried adding a third or using anything above 2 for a multicall


 

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