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Author Topic: Hunt Group "Busy"  (Read 107 times)

Offline xxovermetalxx

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Hunt Group "Busy"
« on: January 08, 2018, 11:40:23 AM »
Hi,

I have a hunt group set up that has a single 5320 phone in it. The only reason for the group to exist is so I can have different name appear on other phones than the actual username of the phone inside the group. i.e., I want "Security" to appear on all the other phones instead of "Bob S.".

The problem is that the hunt group is apparently "busy" at all times. The key on the phones around the building is constantly solid orange, and if we use the key to dial the extension, we receive the busy signal and message on the phone. This happens regardless of whether or not the phone inside the hunt group is busy or free. I have this set up the same way at another site and it works fine. Also, it used to work fine at this site.

Any thoughts as to what I could be missing?

Thanks in advance.


Offline xxovermetalxx

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Re: Hunt Group "Busy"
« Reply #1 on: January 08, 2018, 01:33:21 PM »
Fixed this. The user must have unintentionally dialed the feature code to change the hunt group flag from Replace to Remove.

Thanks.


 

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