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Author Topic: CFNA going to AA instead of MB  (Read 40 times)

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CFNA going to AA instead of MB
« on: January 02, 2018, 12:06:27 PM »
New install of a 200ICP AX. for a hotel.

We have different tenants set up for admin phones, guest rooms, trunks, and VM ports. For the admin phones and the guest rooms in form 19, both call forward busy and call forward NA are set to the pilot number of the VM hunt group.

When calling an extension, either internally or externally, the call is forwarded to the main system AA greeting instead of the user mailbox

Verified call forward no answer is enabled in the COS for all phones.

It seems that I have run in to this before, but can't remember what the resolution was. I think my 200 brain is dead...


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Re: CFNA going to AA instead of MB
« Reply #1 on: January 02, 2018, 04:50:04 PM »
ok, resolution found...I think

We enabled option 508, (show internal numbers on my phone), in the COS of the VM Ports

Seems to be working now? Not exactly sure why but I'll take it!


 

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