Home Page Articles User Guides News Letter  



Author Topic: Mitel 3300 to PMS integration  (Read 355 times)

Offline annmarie7327

  • New Member
  • *
  • Posts: 2
  • Country: us
  • Karma: +0/-0
    • View Profile
Mitel 3300 to PMS integration
« on: December 20, 2017, 08:29:20 PM »
What king of serial cable is required from iPocket (DB9) to PMS Octopus cable (DB25)?

Thanks


Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2639
  • Country: us
  • Karma: +61/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: Mitel 3300 to PMS integration
« Reply #1 on: December 20, 2017, 09:53:09 PM »
What king of serial cable is required from iPocket (DB9) to PMS Octopus cable (DB25)?

Thanks
iPocket232 is female DCE... what is PMS Octopus Cable? If it is male DTE then just a DB9M to DM25F, if it's DCE then you need you will need a null modem as well. Most PMS equipment has DM25M DTE ports.

Offline VeeDubb65

  • Contributer
  • *
  • Posts: 13
  • Country: us
  • Karma: +3/-0
    • View Profile
Re: Mitel 3300 to PMS integration
« Reply #2 on: January 05, 2018, 02:49:32 PM »
Longer term, what PMS software are you running? Everybody seems tor recommend those iPocket devices, but every time I look at one I just see a whole string of failure points.

We recently changes PMS systems and ended up moving to IP instead of serial.

Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1203
  • Country: us
  • Karma: +13/-0
    • View Profile
Re: Mitel 3300 to PMS integration
« Reply #3 on: January 05, 2018, 03:48:03 PM »
FWIW it is always the PMS. The iPocket will work as programmmed. Yes if able to do direct ip, that could be better, but then again if there is an issue it is the PMS most likely.

Offline annmarie7327

  • New Member
  • *
  • Posts: 2
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: Mitel 3300 to PMS integration
« Reply #4 on: January 10, 2018, 10:20:13 PM »
Hi acejavelin,

So is DCE = Female / DTE = Male?


Thanks

Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2639
  • Country: us
  • Karma: +61/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: Mitel 3300 to PMS integration
« Reply #5 on: January 11, 2018, 09:35:32 AM »
Hi acejavelin,

So is DCE = Female / DTE = Male?


Thanks
Generally speaking yes, but not always.

DCE = Data Communications Equipment (server/equipment/host side, "service" you are connecting to) Typically female
DTE = Date Terminal Equipment (terminal, or "computer" side) Typically male

DCE and DTE do not refer directly to male or female, and in some cases it is the opposite of what you think.

Just remember DCE-DTE connections do not require a null modem adapter/cable, DCE-DCE or DTE-DTE connections do require one.

Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2639
  • Country: us
  • Karma: +61/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: Mitel 3300 to PMS integration
« Reply #6 on: January 11, 2018, 09:46:07 AM »
FWIW it is always the PMS. The iPocket will work as programmmed. Yes if able to do direct ip, that could be better, but then again if there is an issue it is the PMS most likely.
^^^ This... Assuming there isn't connectivity issues to the iPocket/serial port itself, if there are PMS issues, it is ALWAYS on the PMS system side. Since the release of the SX-200 ICP around 2000 or so, I have installed several hundred of the iPocket232 units, literally, and I have never seen a single one fail (a couple power supplies have failed though, out of hundreds).  The iPocket devices just work, never seen one lose it's config or connection without outside influences, and Mitel is one of the originators of the PMS interface, it is rock solid on that end too.

There is a PMS Emulator program available from Mitel, all I do anymore if a site insists that the problem is on our end, is go out there with a laptop, disconnect the serial cable from the PMS server, connect it to the laptop with the PMS emulator app, and prove it works, which it always does, show the customer, reconnect the cable and tell them to call their PMS vendor.

Sorry if this sounds like a rant, I literally just went through this and was venting just a little. :)  Whew... I feel better now.
« Last Edit: January 11, 2018, 09:52:06 AM by acejavelin »

Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1203
  • Country: us
  • Karma: +13/-0
    • View Profile
Re: Mitel 3300 to PMS integration
« Reply #7 on: January 11, 2018, 06:28:07 PM »
Quote
Sorry if this sounds like a rant, I literally just went through this and was venting just a little. :)  Whew... I feel better now.

I hear ya bro   8)


 

Sitemap 1 2 3 4 5 6 7 8 9