Author Topic: Mitel 5624 Decline Call gives busy  (Read 1435 times)

Offline acejavelin

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Mitel 5624 Decline Call gives busy
« on: November 17, 2017, 10:20:31 AM »
Anyway to get the 5624 WiFi phone to send a call to VM if you select Decline, rather than just give a busy signal?


Offline Tech Electronics

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Re: Mitel 5624 Decline Call gives busy
« Reply #1 on: November 17, 2017, 10:42:06 AM »
acejavelin,

What type of message does it send when you press Decline?

Thanks,

TE

Offline acejavelin

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Re: Mitel 5624 Decline Call gives busy
« Reply #2 on: November 17, 2017, 04:58:05 PM »
603 Declined

Offline Tech Electronics

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Re: Mitel 5624 Decline Call gives busy
« Reply #3 on: November 17, 2017, 05:47:03 PM »
acejavelin,

The 600 codes are specifically for SIP, but that code is not one that you can do anything with within the MiVO-250 that I am aware of. Unless there is something within the phone itself to determine what happens when the call is declined then I would say that you will get a constant error beep when it happens.

Sorry,

TE

Offline acejavelin

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Re: Mitel 5624 Decline Call gives busy
« Reply #4 on: November 17, 2017, 06:02:50 PM »
Doesn't appear to be any way to change the Decline button's behavior... Installing my first one on a 5000 for a customer on Monday that is a coffee shop just jumping on the local YMCA's system and it will be their only phone. Guess I will just have to tell them not to use that button.

Offline Tech Electronics

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Re: Mitel 5624 Decline Call gives busy
« Reply #5 on: November 17, 2017, 06:10:53 PM »
acejavelin,

I would put in a ticket with Mitel just to be on the safe side. You know as well as I do that they hide a lot of things in the background and it isn't always obvious what some of the functions are.

Thanks,

TE

Offline acejavelin

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Re: Mitel 5624 Decline Call gives busy
« Reply #6 on: November 17, 2017, 08:26:02 PM »
I may do that on Monday, I don't have access to a Window machine to open a ticket on TechCentral Tracker at home (we are all Linux here)... And I might just talk to the customer about forwarding to VM when busy and foregoing call waiting. It's a coffee shop, I doubt they will be getting or making many calls.

Offline acejavelin

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Re: Mitel 5624 Decline Call gives busy
« Reply #7 on: November 20, 2017, 09:46:39 AM »
I can change it to respond "486 Busy Here" when Decline is pressed... Anything I can do with that?

Offline acejavelin

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Re: Mitel 5624 Decline Call gives busy
« Reply #8 on: November 20, 2017, 07:19:32 PM »
Nevermind I guess... According to tech support it is "working as designed" and "Decline" is only supported on the 3300.

Offline Tech Electronics

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Re: Mitel 5624 Decline Call gives busy
« Reply #9 on: November 21, 2017, 07:22:17 AM »
Acejavelin,

Have you tried setting your System Forwarding on Busy Condition to go to Voicemail; that might work if you can send a 486 Busy Here message. My guess is with this device they won't be taking more than one call at a time anyway so camp-on would probably be useless to them.

Thanks,

TE

Offline acejavelin

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Re: Mitel 5624 Decline Call gives busy
« Reply #10 on: November 21, 2017, 11:00:09 PM »
Acejavelin,

Have you tried setting your System Forwarding on Busy Condition to go to Voicemail; that might work if you can send a 486 Busy Here message. My guess is with this device they won't be taking more than one call at a time anyway so camp-on would probably be useless to them.

Thanks,

TE
Appreciate it... That's what I did. Decline still gives a busy signal but there is far less chance of it being used. Thanks.

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