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Offline gczychi

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Help removing MAC Adress
« on: November 07, 2017, 06:12:17 AM »
Hi,

I'm new here and hope this is the correct forum:

We bought a couple of used Aastra/Mitel 57i/6757i phones but they all have their MAC address still linked to their old provisioning  :-(
So, whenever I try to register any of the phone(s) with our provider (nfon), I get a provisioning error: "MAC address already exists on the system"

Is there a procedure I can follow, a Mitel department that does this, or directions to remove the link to the old provisioning?

Thanks a lot!

Best regards,

Gary


 

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