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Offline nMitel

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Menu mailboxes
« on: September 27, 2017, 10:29:04 AM »
Hi,

 I built an AA tree for an SX200, the tree includes transfer only, info, and menu mailboxes everything is working fine except for menu mailbox #3 when I call in and select #3 and then select one of its submenus 1-4 it says "I do not understand that command" in these submenus I assigned wireless sets extensions so I thought that what caused the error so I created phantom extensions and always forwarded them to those wireless sets  and assigned them to the #3 sub menus but still saying "I do not understand that command". not sure what am I missing or doing wrong here.


Offline acejavelin

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Re: Menu mailboxes
« Reply #1 on: September 27, 2017, 11:22:14 AM »
Hi,

 I built an AA tree for an SX200, the tree includes transfer only, info, and menu mailboxes everything is working fine except for menu mailbox #3 when I call in and select #3 and then select one of its submenus 1-4 it says "I do not understand that command" in these submenus I assigned wireless sets extensions so I thought that what caused the error so I created phantom extensions and always forwarded them to those wireless sets  and assigned them to the #3 sub menus but still saying "I do not understand that command". not sure what am I missing or doing wrong here.
Sounds like a trunk or device issue... That message means it's detecting "something" being dialed but it's not matching a valid digit. If this call is coming in on an analog trunk you need to run the loss/echo tests and set appropriately.

Sent from my Moto G (5) Plus using Tapatalk


Offline nMitel

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Re: Menu mailboxes
« Reply #2 on: September 27, 2017, 12:15:19 PM »
Werried. The extensions are valid and they respond fine in any other situation but in the menu mailbox. the calls are coming on a PRI trunk

Offline acejavelin

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Re: Menu mailboxes
« Reply #3 on: September 27, 2017, 07:46:05 PM »
Werried. The extensions are valid and they respond fine in any other situation but in the menu mailbox. the calls are coming on a PRI trunk
Dial the AA from an internal phone (like a 5340) and try the menu option... does it work? If not, look at the usual suspects, tenanting, device interconnection, day/night tables, etc.


 

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