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Author Topic: SX200 EL - Multi-Level Auto Attendant  (Read 233 times)

Offline nMitel

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SX200 EL - Multi-Level Auto Attendant
« on: August 15, 2017, 06:50:11 PM »
Hi,

 I'm trying to make changes on sx200 EL auto attendant tree like replacing/assigning more transfer mailboxes to the sub Menu mailbox, below is the example:


Hi, you have reached XXX company.  Please select from the following options:



Press 1 to reach the Administrative offices

Press 2 for the hair salon.

Press 3 to hear our address and fax number
------------------------------------------------------------------------------------------------------------------------------------------------------------------

If they press 1 this is what needs to happen

To reach YYY Press 1 (ext 245) --------------------------------------> I need to change this ext 555
To reach ZZZZ press 2 (ext 244)
-------------------------------------------------------------------------> add "to reach NNN press 3 (which transfer to ext 266)


I only have access to TUI "telephone user interface" to access express messenger.

Thanks in advance.





Offline acejavelin

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Re: SX200 EL - Multi-Level Auto Attendant
« Reply #1 on: August 15, 2017, 07:34:42 PM »
What voicemail? The EL didn't have it's own embedded, is it using a Mitel Express Messenger card, or something else?

Offline nMitel

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Re: SX200 EL - Multi-Level Auto Attendant
« Reply #2 on: August 16, 2017, 12:55:45 PM »
Yes it using a Mitel Express Messenger card.

Offline acejavelin

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Re: SX200 EL - Multi-Level Auto Attendant
« Reply #3 on: August 16, 2017, 01:58:39 PM »
Yes it using a Mitel Express Messenger card.
http://www.wedophones.com/Manuals/Mitel/Mitel%20ML%20EL%20MEM%20Admin%20Guide.pdf

Page 29... Menu Tree Mailboxes

You can do everything in MEM via the TUI.


 

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