Author Topic: One way audio on 86X phone  (Read 1280 times)

Offline JasonPetty

  • Jr. Member
  • **
  • Posts: 48
  • Country: us
  • Karma: +0/-0
    • View Profile
One way audio on 86X phone
« on: April 27, 2017, 06:08:09 PM »
I have a phone that when he calls an extension outside  the local network like from one location to a second location he cannot hear the person on the other end. Is there a feature that he may have accidentally dialed to cause this? I can hear him but he cant hear me. Are location are tied together by VPN which allows store to store 3 digit ext calling. 


Offline Tech Electronics

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2983
  • Country: us
  • Karma: +89/-1
    • View Profile
Re: One way audio on 86X phone
« Reply #1 on: April 28, 2017, 07:19:46 AM »
JasonPetty,

Does this happen between him and other sites or just your phone?
Are you able to call other phones on his site with no issues?

Thanks,

TE




Offline JasonPetty

  • Jr. Member
  • **
  • Posts: 48
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: One way audio on 86X phone
« Reply #2 on: April 28, 2017, 09:04:36 AM »
It happens between any other site, on site I believe is fine.

Offline JasonPetty

  • Jr. Member
  • **
  • Posts: 48
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: One way audio on 86X phone
« Reply #3 on: April 28, 2017, 09:12:04 AM »
Yes also any other phone at his site is fine. It is only the phone affected.

Offline dwayneg

  • Hero Member
  • *****
  • Posts: 612
  • Country: us
  • Karma: +29/-1
    • View Profile
Re: One way audio on 86X phone
« Reply #4 on: April 28, 2017, 10:32:48 AM »
First thing I'd try would be  swapping out two phones without changing any programming.  If problem stays at the physical location it's a weird network issue (don't know what might be in the network) and IT can work on it.  If problem moves with the phone extension it could be phone instrument or extension programming.  Unlikely phone is bad but you could check by swapping MAC in programming for extensions, see if problem stays with extension or stays with instrument.  More likely something is wrong with extension programming.  You can search for the error.  You can copy/paste from a working extension. Or I'd probably put a dummy MAC in existing bad extension, create a brand new extension and attach the MAC of problem phone and test.  If it works I'd consider just fixing my test extension to be this guy's extension.

Offline JasonPetty

  • Jr. Member
  • **
  • Posts: 48
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: One way audio on 86X phone
« Reply #5 on: April 28, 2017, 12:01:02 PM »
The problem seemed to have fixed itself. The phone is working correctly today.


 

Sitemap 1 2 3 4 5 6 7 8 9 10