Call Forward to Mobile Issue

[irongladiator]

Hello Fellow Mitel Techs,
I got me a weird call forward issue (or at least what I think is weird). Here's a bit of background info on the system in question:
Release Level: 5.0 SP2 PR2
Active Software Load: 11.0.2.66

Objective:
The user would like the internal extension to call forward to her mobile if dialed off of the main greeting or if transferred by another internal user, and if unanswered go to her extensions voice mail box (Mitel Embedded Voice Mail).

Symptoms:
A) You call in and get transferred to the users extension, while the mobile phone does indeed ring it recalls back to the person who initiated the transfer after 40 seconds.

B) You call in and get the main company greeting, you dial the users extension and it does ring the mobile phone but then goes back to the main greeting.

C) If an internal user calls the extension it rings the mobile but then after about 30 seconds you get "Dead Air".

Configuration:
The user has a "Call Forward Profile" set up "Always - <Mobile Number>".

I think that what maybe at fault here are misconfigured timers. What do you guys think?

Thanks,
-Iron

[ralph]

I would expect it to be the Call Transfer Recall Timer.  Check all COS's involved.

Ralph

[irongladiator]

I would expect it to be the Call Transfer Recall Timer.  Check all COS's involved.

Ralph

ralph,
I have played around with the following timers in CoS:

a) Call Forward No Answer Timer
b) No Answer Recall Timer

It seemed to me that altering these timers had zero effect. Even setting them low like 5 seconds to see if it triggers. I have tried the CoS's on:

a) The Transferring Extension
b) The Extension Transferred to
c)  The Trunk CoS's
d) The Voicemail Ports (For the times when I transfer out of VM)

Any other suggestions?

Thanks,
-Iron

[v2win]

A couple of things to try

COS
Suppress Simulated CCM after ISDN Progress

System Options or Shared System Options
Number of Forward Hops
DPNSS/QSIG Diversion Enabled