Author Topic: Adding Removing agents from agent skill group  (Read 379 times)

Offline JEllis5150

  • Contributer
  • *
  • Posts: 7
  • Karma: +0/-0
    • View Profile
Adding Removing agents from agent skill group
« on: October 02, 2024, 01:27:34 PM »
Is there no easier process than logging into MiVB as an admin and add remove agents? No way to give someone permission to only add/remove?

The current way just does not seem the best way to do this.

I found some info on using web ignite but cannot locate the "tools" option.

Adding Agents to Agent Group
To add agents to an agent group:
1.   In Web Ignite, log in as a Supervisor with System Administrator credentials.
2.   Go to Tools > MiCC Web Configuration.
3.   Select an agent group from the drop-down list.
4.   Click the Add agent group members button on the right.
The Agent Groups configuration page opens.


Offline sunspark

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 986
  • Country: mx
  • Karma: +16/-1
    • View Profile
Re: Adding Removing agents from agent skill group
« Reply #1 on: November 06, 2024, 05:31:16 AM »
system propreties -> system administration -> admin Policies :  add a new Policy with read/write access to the menus you need.
then go back to :
system propreties -> system administration -> User Authorization Profiles :

create a new user
tick : system admin
system admin policy name : choose the profile that u create.

now you can logging into the mivb with this user.


 

Sitemap 1 2 3 4 5 6 7 8 9 10