We recently updated to 10.1 and have noticed a change that I can't quite find a fix for.
Phone A calls Phone B. Phone B decides to transfer to Phone C. While Phone C is ringing, previously we would see Phone A's Name on the top of the handset and Phone B's Name on the Line Key in use. Now, All I see anywhere is Phone A no matter if the transfer is completed, answered, converted to conference, etc. This feature was well liked because users knew whether to answer with the company jingle or if they were getting a Supervised Transfer from another user instead of an outside call.
I've searched the COS options under Display(seemed the best fit) and none of the Options I've messed with seem to change anything. Happens on both 53XX and 69XX series sets.
Attached is the current COS for the Sets.
Any input would be much appreciated.
