« previous next »
Pages: [1]   Go Down

Author Topic: Blank reports  (Read 1163 times)

Offline Simons

  • Jr. Member
  • **
  • Posts: 30
  • Country: gb
  • Karma: +1/-0
    • View Profile
Blank reports
« on: September 26, 2016, 09:45:11 AM »
Hi everyone,

I have a weird issue, my Contact Centre reports are showing as blank for all agents etc. It's like my link to the data has vanished!

Can anyone offer any advice?

I'm running version 6.0.11011.1

Many thanks
Simon
Logged

Offline sarond

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1404
  • Country: au
  • Karma: +73/-0
    • View Profile
Re: Blank reports
« Reply #1 on: September 26, 2016, 06:57:39 PM »
First thing I would try is to resummarize the data.

In Contact Centre Client
Tools/Management/Maintenance/Summarize Data

Summarize for the day that you are missing.
Logged

Offline Simons

  • Jr. Member
  • **
  • Posts: 30
  • Country: gb
  • Karma: +1/-0
    • View Profile
Re: Blank reports
« Reply #2 on: September 27, 2016, 08:14:04 AM »
Hi Sarond

Thanks for your reply.

That seems to have done the trick. However will all new data be recorded properly or will i have to continually use the "Summarise Data " option?

Cheers
Simon
Logged

Offline sarond

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1404
  • Country: au
  • Karma: +73/-0
    • View Profile
Re: Blank reports
« Reply #3 on: September 27, 2016, 08:27:23 AM »
New data should be recorded properly.

I have had this happen every now and then.
Logged

Offline Simons

  • Jr. Member
  • **
  • Posts: 30
  • Country: gb
  • Karma: +1/-0
    • View Profile
Re: Blank reports
« Reply #4 on: September 27, 2016, 10:46:28 AM »
Thanks for your reply Sarond. This has resolved my issue.

Guess i'll just have to wait and see if i get any blank reports going forward.
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10