5330e Display Call Info

[msouva]

I have a question about the Display Call Info setting on the 5330e phones.  I was just told that when the call comes in and the user does not answer the phone the box would stay up on the screen until they closed it.  The 3300 was just recently upgraded and now the Display Call Info box will close out when the caller hangs up.  Is there something I am missing somewhere that would control this now?  I have looked through the COS and do not see any settings.

Thank you,

Mark

[ralph]

That's a feature I never use.
Did it close out automatically before the upgrade?

Ralph

[msouva]

The display remained on the screen after the caller hung up on the old version.  It was after the upgrade that it started closing when the caller hangs up.  The open box on the phone informed the person that someone had attempted to call them.

[sarond]

Mine does the same, just tested in my office.
I think this could be a bug because as you said it used to stay on the screen until closed manually.

I''l see if I can find any further info in COS settings.