Mitel 5000/ MiVoice Office Upgrade issues.

[jmarcwsp1]

We are in the process of upgrading a customer from an older Inter-Tel CS v2.x to the latest Mitel 5000 v6.0.  They had 75 CAT A, 1 PRI, and 1 DEI license.  They bought a new system and flash card.  The old CS had a PEC in it.  We moved it over the new HX.

Did the database conversion to include 64 CAT A, 2 add'l CAT D, and 48 CAT E.

Everything works great except the remote/offsite IP phones.  There is no audio. 

Please help.  Thanks!!

[Tech Electronics]

jmarcwsp1,

Did you make sure that the path still existed for them to get to the Controller? Public IP, VPN, etc..

What types of phones are they? They may require a firmware upgrade.

Thanks,

TE

[jmarcwsp1]

Thanks TE-

The PEC is defective...