Author Topic: Transfer to Collected Extension issue  (Read 1992 times)

Offline CompuSolutions

  • Contributer
  • *
  • Posts: 8
  • Country: au
  • Karma: +0/-0
    • View Profile
Transfer to Collected Extension issue
« on: October 17, 2017, 01:13:12 AM »
I am trying to setup a CRA with a Transfer To Collected Extension option..

The extensions I wish to transfer to are number 2100 - 2199

My digit translation is set to 2 = Transfer to Collected extension.

When I dial the CRA and then attempt to dial an extension I get a "The number entered is not valid" however if I dial the extension # without the CRA it dials the phone with the relevant extension number

i.e.

CRA 2519, Digit Translation 2 = Transfer to Collected Extension
I have a Phone device numbered 2111
My phone is numbered 2110

From my phone if I dial 2111, Phone extension number 2111 rings
From my phone if I dial 2519 I get the Initial Mitel Processing System Message.  During this message if I press 2111, As soon as I press the final 1 I get the message "Thew number entered is not valid".

I am sure I am missing something simple here but I cannot see it.


Offline sarond

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1404
  • Country: au
  • Karma: +73/-0
    • View Profile
Re: Transfer to Collected Extension issue
« Reply #1 on: October 17, 2017, 05:24:23 AM »
The Voice Processor must know what the extensions are.
They need to either exist as a mailbox or be created in "Voice Processor > Devices > Extension ID's"
They will then be valid extensions and you can transfer from the CRA to them.


 

Sitemap 1 2 3 4 5 6 7 8 9 10