Recent Posts

Pages: 1 2 3 [4] 5 6 ... 10
31
Mitel MiVoice Business/MCD/3300 / Re: Cordless phone options for 3300?
« Last post by ZuluAlpha on March 19, 2024, 07:14:22 PM »
Is SIP over WiFi an option? We use the Grandstream WP825 connected to Wi-Fi which gives us better range over being tied to a dect base station. Pretty easy to program the device to point to the MiVB and configure a SIP extension. I do have one Mitel 5634 on Wi-Fi as well but for the cost with the same functionality and an easier setup I prefer the GS WP825.

For some of my users we have a segmented, public-only wifi network that would require the phones to be in teleworker mode, or on a VPN so I tend to gravitate toward the DECT base stations that we can hardwire.
32
Mitel MiVoice Business/MCD/3300 / Re: Cordless phone options for 3300?
« Last post by BoiseBorn on March 19, 2024, 06:07:21 PM »
Is SIP over WiFi an option? We use the Grandstream WP825 connected to Wi-Fi which gives us better range over being tied to a dect base station. Pretty easy to program the device to point to the MiVB and configure a SIP extension. I do have one Mitel 5634 on Wi-Fi as well but for the cost with the same functionality and an easier setup I prefer the GS WP825.
33
Mitel Software Applications / Re: Call Director Call Flow Actions
« Last post by MMarble on March 19, 2024, 05:58:35 PM »
Thanks for the reply.  The action I want is in a different call flow.  It looks like "Existing Actions" only shows actions from the call flow it was created in :(
34
Mitel Software Applications / Re: Call Director Call Flow Actions
« Last post by BoiseBorn on March 19, 2024, 05:53:57 PM »
Once you have created an action and I believed saved your call flow then when you go back in and click on an action there will be a list of "Existing Actions". For example in my call flow I have an action called Main Menu. Every option # in any other sub menu I just chose that Main Menu from the Existing Actions to route callers back to the top of the call flow.
35
Mitel Software Applications / Call Director Call Flow Actions
« Last post by MMarble on March 19, 2024, 05:44:21 PM »
Is there a way to copy a specific action from one call flow to another?  Right now, all I see is the option to copy the entire flow.
36
Mitel MiVoice Business/MCD/3300 / Ring Group to Voicemail
« Last post by MikeP2112 on March 19, 2024, 03:54:23 PM »
I have 3 cordless Mitel DECT 112 phones part of a ring group, x1000. The three phones (1001, 1002, 1003) are all set to ring at the same time. Since the 112's are part of a ring group they are not able to show a message waiting indicator if a voicemail is left in the ring group. To get around it I created an overflow point to a desk phone, x1004, and set up a voicemail for that and changed the call rerouting to go to voicemail but it never triggers.

What I am trying to accomplish is to have a MWI when a call comes into x1000, either for the ring group or for the desk phone. Any help here would be appreciated.
37
Mitel Software Applications / Re: CCMWeb Reports - Call Volume
« Last post by lundah on March 19, 2024, 03:48:04 PM »
Traffic reporting out of the MiVB doesn't report data on SIP trunks, you probably have to go the DNIS Group route.
38
Mitel Software Applications / CCMWeb Reports - Call Volume
« Last post by mitel361 on March 19, 2024, 03:17:13 PM »
I have both ACD and non-ACD traffic and we have trunk side recording. I am trying to find the avg nbr of calls per day and avg duration for those calls. 

My Traffic Analysis reports return no data when selecting my SIP Trunk.  Same with the Voice > Trunk Reports.
What is a good report to find these numbers? 
      I've considered Employee Group reports, but I'd first have to create a group for all employees.   
      Another option is a DNIS Group with all DNIS' as members...
39
Mitel MiVoice Business/MCD/3300 / Re: Ring group members present/absent
« Last post by lundah on March 19, 2024, 09:21:50 AM »
You could create a second ring group with all of the same members in it and set them all present & "Ring All", then set the first group to overflow to that. After a couple of calls overflowing to the ring all group, the users should start managing their presence better.
40
Mitel MiVoice Business/MCD/3300 / Re: Ring group members present/absent
« Last post by Ralro on March 18, 2024, 06:46:50 AM »
We have a ring group with 10 managers. (Emergency phone number)
Every week 1 of them is responsible for the emergengy service.
Sometimes the respective manager is signing himself out of the ring group before the new respective manager is signing in. (so between that time the number is not in service)
Pages: 1 2 3 [4] 5 6 ... 10