Recent Posts

11

Mitel MiVoice Business/MCD/3300 / MItel 3300 integration to carrier 14 ip Ivr

« Last post by labarrdon on April 18, 2024, 07:27:52 PM »

I am setting up the dial zero from the mitel to route to a fourteen ip ivr over the existing pri circuit.
Testing---customer dials 0=speedcall 141415 and i have these digits built to route over the existing pri. The Ivr picks up and it responds to voice commands. The caller says front desk it routes the call to the front desk console ldn, but i need it to show the guest room, it is showing the main number of the hotel.
I have messed with cos and the pri setting

12

Mitel MiVoice Business/MCD/3300 / Re: guide:How to capture CCS trace to file

« Last post by lundah on April 17, 2024, 01:58:46 PM »

I wonder if there's a way to pipe it directly to a file on the MiVB?

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Mitel MiVoice Business/MCD/3300 / guide:How to capture CCS trace to file

« Last post by pmhaynes on April 17, 2024, 08:12:05 AM »

Needed to do this due to a ccs trace to the window causing the browser to crash. Can't leave it open all day.
Mitel advised to do the following instead and so far seems to work a treat.
Thought I'd post it here to be helpful to the community.

https://phonesystemhelp.info/how-to-capture-ccs-trace-to-file/

14

Mitel Software Applications / Re: Nupoint

« Last post by lundah on April 16, 2024, 05:03:55 PM »

So there is. HO2683, and it's a slightly different method of creating the mailbox data report that I referenced in my method. You still have to generate a text file and search for the match within it.

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Mitel Software Applications / Re: Nupoint

« Last post by johnp on April 16, 2024, 04:51:32 PM »

There is a knowledge base article on this

16

Mitel Software Applications / Re: Nupoint

« Last post by lundah on April 16, 2024, 02:33:12 PM »

Easiest way I know is to capture a mailbox report and then search in the resulting text file.

What I mean by that is SSH into the NuPoint text console, select Reports. Run a Mailbox Data report to the console (screen), capture that output, then search for your DN's in the output.

17

Mitel Software Applications / Nupoint

« Last post by miteltech6 on April 16, 2024, 01:47:42 PM »

We have 2 extensions assigned to a MB as alternate, how can we find out which Mb it

18

Mitel MiVoice Business/MCD/3300 / Re: Embedded VM - no new messages in Operator mailbox

« Last post by lundah on April 16, 2024, 09:26:07 AM »

Forgot to mention, it's running MiVB 9.3, I've already tried a reboot and a DB backup/restore.

19

Mitel MiVoice Business/MCD/3300 / Embedded VM - no new messages in Operator mailbox

« Last post by lundah on April 16, 2024, 09:14:14 AM »

Got a small CX-II system with just a handful of mailboxes on embedded voice mail. After hours call comes in, hits the primary greeting, then the caller can leave a message that should go to the Operator mailbox and light an MWI. I see the message files in /vmail/d/vm/grp/0, but the mailbox doesn't see that there's a new unplayed message, either in ESM or by logging in via TUI. Normally I'd delete the mailbox and re-create it, but it's 0 so the system won't let me do that. Any ideas? Only other option I can think of is to dial in as admin and delete and recreate the entire EMEM system. No active SWA, so I can't raise a ticket.

20

Mitel MiVoice Business/MCD/3300 / Re: 5212 phones have an invalid DHCP option 124 - new Cisco gear incompatible

« Last post by lundah on April 16, 2024, 09:10:27 AM »

Hello, I'm having the same issue with a client still using old phones (and in MCD 6.0).

He's asking if putting the phones in SIP mode could help, any ideas about that ? He's probably anticipating that Mitel will say it's fixed in 9.0 or 10.0 or whatever but doesn't have the budget to upgrade.

Sounds like it's a Cisco issue and not a Mitel issue, so I don't see how upgrading the Mitel will help.