Recent Posts

11

Shoretel - MiVoice Connect / Noob IT person here with Shoretel issue

« Last post by Grifftech on March 28, 2025, 11:23:10 AM »

So I am the new all in one IT guy at a very small business that runs Shoretel hardware for our phone system, Shortel UC 20, Shoretel SG90, InGate Sipirator and Shoretel 212k phones.  So we have no issues with calls coming in but none of the phones on the system can dial out and when we try to call out it just says Reorder Tone on the phone screen.

Any tips on what I can check in Shoretel Director would be greatly appreciated. I am going to wait to the end of the day to try to reboot the hardware as a last resort

Thanks,
Grifftech

12

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Default Password

« Last post by acejavelin on March 27, 2025, 10:27:12 PM »

admin / itpassw

Has been the default since 2.0 (so early to mid 2000's).

Again, defaulting the database from the front panel on modern systems does NOT reset the password.

13

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Default Password

« Last post by nortel on March 27, 2025, 07:38:52 PM »

Still doesn't seem to work. What would the username be?

14

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Default Password

« Last post by acejavelin on March 27, 2025, 03:30:18 PM »

It is usually itpassw or it5k (older controllers and software, like pre-2.4 or 3.0) if memory serves me correctly...

But it seems to me a "default database" through the front panel leaves the admin password and software license key in place on newer systems (like HX controllers with 6.0 or higher software, maybe even 5.0).

The only way around that is Mitel Tech Support (which requires active Software Assurance and a fee and Docusign document of ownership) or a new CompactFlash card.

15

MiVoice Office 250/Mitel 5000 / Mitel 5000 Default Password

« Last post by nortel on March 27, 2025, 01:22:37 AM »

I have myself a Mitel 5000, and I defaulted the DB, but the default password still is not working. Are there any suggestion

16

Introduction and Announcements / MUG Events: Re-Imagine Your Customer Experience with the AI-Powered Mitel CX Pl

« Last post by Mitel User Group on March 26, 2025, 08:58:14 AM »

MUG Members, join us for a live webinar where Mitel contact center specialists will share details and demonstrate Mitel's next-generation customer experience platform: Mitel CX.

TITLE: Re-Imagine Your Customer Experience with the AI-Powered Mitel CX Platform
DATE: Tuesday, April 1, 2025
TIME: 11 AM CDT / 5 PM CET

LEARN MORE: https://mitelusergroup.org/events/mitelcxlaunchwebinar/

If you are not currently a Mitel User Group (MUG) member, join today to access great educational resources. https://mitelusergroup.org/

17

Mitel MiVoice Business/MCD/3300 / Re: Can't get MiNET teleworker phone to work over MBG - lab setup

« Last post by voip_dude on March 25, 2025, 02:04:04 PM »

Okay, turned out if I used DMZ profile where public IP was ICP and Set side the phones worked correctly.

18

Mitel MiVoice Business/MCD/3300 / Can't get MiNET teleworker phone to work over MBG - lab setup

« Last post by voip_dude on March 25, 2025, 01:40:27 PM »

New to MiVB. Trying to configure MBG to allow 6900 series phone to work remotely. MBG configured in "LAN" profile mode. Basically handsets, MiVB, and MiCollab/MBG all on the same network, but it's not accessible to anything outside its network. Have firewall set to allow traffic from internet to MBG, and destination NAT rules configured for MiNET specific ports (secure options) and based on the packet captures (wiretap between firewall and cable modem, and port mirror of virtual MiCollab server) this all appears to be configured correctly.

The 6900 series phone will come up with a blank screen, with a triangle icon in the upper right corner of the phone. I can "enable" the phone that populates in the MBG to allow it access, but it's like the phone never registers with MiVB correctly. Doesn't matter if I assign the MAC address to an existing user. I never get the screen that prompts for a PIN. I can however connect a phone locally to the MBG server and it can get assigned and work correctly. However I noticed in this configuration, the phone does not consume a teleworker license, vs. a true remote phone does consume a teleworker license.

Is there any kind of MiVB configuration (class of service, class of restriction) that needs to be set correctly to make this work? Or is my network profile the problem? The "ICP side" and "set side" are both the local network of the MBG, not sure if that's part of the problem.

Any assistance/documentation would be super helpful.

19

SIP On Mitel / Re: 5320e Firmware

« Last post by johnp on March 23, 2025, 02:14:28 PM »

Posted this earlier this month and it still should be valid.

https://drive.google.com/file/d/1K_0L8tL90O0aI-rpueyjr2z-M6lLXkNO/view?usp=sharing

20

SIP On Mitel / 5320e Firmware

« Last post by nortel on March 23, 2025, 09:22:16 AM »

Can someone send me the firmware that has the SIP web GUI for the 5320e? I cannot find it, as all the links are dead