Messages

1906

MiVoice Office 250/Mitel 5000 / Re: Sys Alarm #114 Call Technician

« on: August 25, 2015, 05:23:20 PM »

FirstSource,

It would also be best if you get your vendor involved whenever you have work like that done so they can consult you on what would need to be changed if anything in the system. I believe that most vendors have reduced pricing for site surveys and consultation so take advantage of that if you can and ensure that you don't have issues when going forward with changes on either the voice or data side when it comes to your system.

Thanks,

TE

1907

MiVoice Office 250/Mitel 5000 / Re: do i have a defective phone

« on: August 25, 2015, 05:17:36 PM »

pgartner,

Hmm, Well there are issues with wireless handsets or headsets with certain versions of software and an upgrade to the latest version seems to fix the problem. Now, that being said the issue you are having doesn't seem to strike the same cord as the others in memory, but you never know when it comes to those things.

What you can do is have them stop using the cordless device on that phone by just removing it and putting on the corded handset and see if that resolves the issue for them. The issue with the cordless headset seems to be more of a bad battery on the device so it could never be paired, but then again it could just be bad in general.

If the problem follows the phone then obviously the issue is with the hardware and now you just need to determine whether it is the base phone itself or the cordless module and devices; my money is on the cordless module and devices being the culprit so just have them remove them and see if it persists.

Hopefully that gives you a little more confidence going in on further troubleshooting, but so far with the steps you have taken the problem is obviously a hardware one. I also hope that you left the corded handset that came with the phone so the user can remove the wireless portion and put on the corded one. If you have them remove the module and device don't forget to tell them about the strap inside the phone that will need to be removed.

Thanks,

TE

1908

MiVoice Office 250/Mitel 5000 / Re: Sys Alarm #114 Call Technician

« on: August 25, 2015, 02:01:51 PM »

FirstSource,

If the alarm goes away on its own then you still have some sort of digital trunking and it is working so there is no need to go into the system and remove anything.

Thanks,

TE

1909

MiVoice Office 250/Mitel 5000 / Re: Nortel DMS-10 C.O. Switch not seeing D-Channel

« on: August 25, 2015, 12:58:47 PM »

*******Update*******
Alright the issue was with the carrier as expected so when they told me that they tested clean earlier it must have been incorrect. There were two different issues that was causing the problem with it not synchronizing.

1.  Out of box failure on the Adtran card.
2.  Wired to the wrong port in the C.O.

The problem is now solved, but I had to go out with an ISDN tester and find their problems for them; good times.

Thanks,

TE

1910

MiVoice Office 250/Mitel 5000 / Re: Sys Alarm #114 Call Technician

« on: August 25, 2015, 12:46:41 PM »

FirstSource,

How do you get calls into the system? Just because you changed your data to fiber doesn't mean that you changed your incoming T-1 or PRI as well. Does the alarm go away on its own if you leave it alone? When a system first boots it is not uncommon that the digital circuit doesn't synchronize before the system is up.

Thanks,

TE

1911

MiVoice Office 250/Mitel 5000 / Nortel DMS-10 C.O. Switch not seeing D-Channel

« on: August 24, 2015, 03:35:40 PM »

Has anyone ever worked with CenturyLink setting up a PRI using a Nortel DMS-10 or any carrier using it? This is the 3rd one this C.O. has done, from what I understand, and they are telling me that they can't see my D-Channel so the circuit won't come up. I am pretty sure the problem is on their side, but I have no way of pointing them in the right direction.

I get a reference clock, but it won't even try to synchronize with the PRI, but it will with their T-Bird. I am getting a Blue Alarm from them which obviously keeps me in a Red Alarm, but I can't figure out what to tell them in order for the circuit to normalize; any help would be appreciated.

Thanks,

TE

1912

MiVoice Office 250/Mitel 5000 / Re: DDM-16b

« on: August 24, 2015, 07:55:52 AM »

Telecombug,

Try a different card slot and see if that makes a difference. Also make sure that you do have the last three ports programmed.

Thanks,

TE

1913

MiVoice Office 250/Mitel 5000 / Re: Forwarded call drops after 10 minutes

« on: August 21, 2015, 02:12:13 PM »

Akuhn,

Did it happen after 10 minutes still or did it last longer?

Thanks,

TE

1914

MiVoice Office 250/Mitel 5000 / Re: Daylight Savings time

« on: August 20, 2015, 11:39:08 AM »

telcogirl,

Sure there is. There are two flags under the 5000 CP heading so just set both of them to yes. This is also where you can manually set the date/time; as long as Enable Network Time Protocol is set to No.
-Enable Daylight Savings: Yes
-Enable Network Time Protocol: Yes

You can also decide where you want to get your time from so you don't have to go out to the Internet. When you set Enable Network Time Protocol to yes it will ask a question just say yes and it will take you there.

Thanks,

TE

1915

MiVoice Office 250/Mitel 5000 / Re: ACD agent/HG issue

« on: August 20, 2015, 08:32:11 AM »

jeffmoss26,

When you get that error are you sure that no one is currently logged in as 1100?

How can you be sure of that; do you have software that tracks that for you?

Have you had everyone log out, not go into DND, but actually log out at the same time and then try to log that agent in?

It seems that two people may actually be using the same Agent ID, which is not good. You could send out an email and have everyone respond with the Agent ID that they use to see if there is some confusion.

If you have them use the codes 326 and 327 you can pick and choose which groups the agent is logged into. If using 326 I believe that if they use the # key they can log into several groups at one time. This way you can put all Agent IDs in all groups and then they log in as needed. The feature code 328 does not allow for that flexibility as it logs them into and out of all groups at the same time.

Thanks,

TE

1916

MiVoice Office 250/Mitel 5000 / Re: 53XX IP Phones Nat to the 5000

« on: August 18, 2015, 01:21:27 PM »

jmarx33,

Then most likely the Sonic Firewall is doing some sort of transformation on the packets that is causing a breakdown in communication. This happens a lot with Sonic Firewalls and SIP so you have to turn off SIP Transformations to get it to work.

Have the temporarily do a true 1:1 NAT and turn off any sort of inspections on the traffic and see if the problem persists.

Thanks,

TE

1917

MiVoice Office 250/Mitel 5000 / Re: 53XX IP Phones Nat to the 5000

« on: August 18, 2015, 10:13:51 AM »

jmarx33,

First off make sure that the remote phones are not in a Network Group that uses Peer-To-Peer Audio.

System > Devices and Feature Codes > Network Groups: Are any set for peer-to-peer audio?

If there is then drill further into the group an see if you can find your remote phones under the Phones section. If they are then just put them in a Network Group that doesn't have peer-to-peer audio set to yes.

If that doesn't fix it then let us know.

Thanks,

TE

1918

Mitel MiVoice Business/MCD/3300 / Re: Mitel 5540 IP swap

« on: August 17, 2015, 02:48:46 PM »

ESA1178,

First of all the Mitel 5000 has been relabeled to the MiVoice Office 250 and the Mitel 3300 has be relabeled to the MiVoice Business.

So you need to determine whether or not you have a 5000 or a 3300. As for giving you a way to get into them without knowing the password I would say to call Mitel Direct and let them get into it and change it for you.

As for the phone issue the solution dwayneg gave you should work for either system as long as they didn't change what the replacement code is.

Thanks,

TE

1919

MiVoice Office 250/Mitel 5000 / Re: Automatic Call Record

« on: August 17, 2015, 07:29:02 AM »

Rasritz,

That is not something you can do on the base 5000 system. The best solution is get a call recording solution installed like the Oaisys Tracer or Talkument. I think there is also a way if you have Intelligent Call Router that comes with CSM.

Thanks,

TE

1920

MiVoice Office 250/Mitel 5000 / Re: Block "unknown caller"?

« on: August 17, 2015, 07:24:35 AM »

Sarond,

You are correct E is for no digits received.

Thanks,

TE