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Messages - Tech Electronics

Pages: [1] 2 3 ... 195
1
MiVoice Office 250/Mitel 5000 / Re: Low Volume On One Phone To Some Numbers
« on: February 23, 2024, 08:52:04 AM »
achri332,

Are you sure it isn't just that phone drops to G.729 and the audio compression and lack of comfort tone are making it seem as though it is low audio?

Thanks,

TE

2
MiVoice Office 250/Mitel 5000 / Re: Restoring new flash card from backups
« on: February 15, 2024, 08:19:57 AM »
jjc8008,

So, if your old vendor sent out a compact flash and they didn't have access to the licensing then the licensing attached to it isn't yours, technically.

Anyway, hopefully, your new vendor is aware enough to walk you through the process or better yet sends out someone who can do it all correctly for you.

I hope you kept the original Compact fFash as that is the one that has your licensing associated with it and that is the one Mitel will want back from your new vendor after they change the ARID to the new Hardware ID of the new Compact Flash.

Thanks,

TE

3
MiVoice Office 250/Mitel 5000 / Re: Restoring new flash card from backups
« on: February 14, 2024, 12:31:19 PM »
jjc8008,

If you are doing this yourself, you need to know a few more things that are not obvious at first.

1. Do you have the new license key for the new Compact Flash?
2. What version is the ARID expect to be at?
3. What version is your system currently at?
4. What version is the Compact Flash at?
5. Do you have the software to upgrade or downgrade the Compact Flash/System?
6. Do you know how to upgrade or downgrade the Compact Flash/System?

I would use the full backup if I were you as it not only loads the Database it also loads the Music on Hold and any prompts you have for Auto Attendants which doesn't happen with the regular backup. It will also allow users to not have to setup their mailboxes again, but that is a minor issue compared to having the system operational and taking calls as soon as the database is installed.

Thanks,

TE

4
phoneman2010,

I haven't seen that error myself, but it could be that you need to reinstall the System Administration & Diagnostics software again.

I recommend installing 6.3 SP4 and then 6.3 SP7 and then any DB Programming software versions you use to get into your sites.

Once I did this, I haven't had any issues with accessing any databases so far.

Thanks,

TE

5
MiVoice Office 250/Mitel 5000 / Re: Restoring new flash card from backups
« on: February 14, 2024, 08:09:25 AM »
jjc8008,

Are you the one making the change or are they sending a technician to make the change?

If you are doing it, then make sure that you don't throw away the old Compact Flash as Mitel is going to want that back or they will charge you a few thousand dollars as they see two compact flashes with the same ARID [Application Record ID].

Thanks,

TE

6
jjc8008,

You really need to go to the Vendor that installed it as they hold the licensing in the AMC.

Otherwise, you will need to get it transferred to either Mitel Direct or another VAR which costs money.

Thanks,

TE

7
Subdivisions,

You can remove the screws holding the handset together and see what type of battery is located there.

It depends on the version of handset you have on whether it is soldered in or not. The values of the batteries should be on the label of the batteries and you just need to find a similar one.

Thanks,

TE

8
SIP On Mitel / Mitel's new Analog Gateway is a Dinstar
« on: December 22, 2023, 10:45:31 AM »
Everyone,

I was just going taking the new MiVB 10.1 training and they were referring to their new AG4124 Analog Gateway.

https://www.mitel.com/document-center/devices-and-accessories/networking-equipment/ag4100-analog-gateway/ag4124/all-releases/en/ag4124-analog-gateway-administration-guide

Having seen this interface before I immediately remembered the Dinstart DAG2000-24S being similar.

After I looked at it more closely, they are exactly the same.

https://www.dinstar.com/analog-voip-gateway/24-fxs/

Thanks,

TE


9
MiVoice Office 250/Mitel 5000 / Re: 9911
« on: November 20, 2023, 10:39:18 PM »
mitel250,

Nice name by the way.

Anyway, someone really has your system messed up if 9911 is the only way 911 works on your system.

By default, 911 is a feature code called Emergency Call. You can look this up for yourself at System > Devices and Feature Codes > Feature Codes > Emergency Call.

When 911 is dialed from an extension on the system it will use the Emergency Extension Route programmed on the extension, default is Trunk Group 92001. You can look this for yourself at System > Devices and Feature Codes > Phones > {extension} > Associated Extensions > Emergency Extension.

I typically set this for Automatic Route Selection [ARS] which is 92000 by default. You can look this up for yourself at System > Devices and Feature Codes > Feature Codes > Automatic Route Selection.

If it is set for ARS, then it will try to use the trunks in ARS Route 1 unless you created a specific Route for it. You can look this up for yourself at System > Numbering Plan > Route Groups. By default, you will find the following Route Groups.

P1000   1   Local   [Dial Pattern: N+][Facility Group P1500: Local]
P1003   2   Toll - Local
P1011   3   Toll - Long Distance
P1013   4   Operator
P1014   5   Internat'l-Station
P1015   6   Internat'l-Operator

Since P1000 is set to Order 1 which is the first Route Group 911 will check, really the only one it will check. It will see the N+ which means any number that starts with the number 2 thru 9 and any number of digits after that, which 911 matches with.

Since by default it matches with P1000 it would go to Facility Group P1500 unless that has been changed. If you look at Facility Group P1500 you will see that uses the following dial rules.

3   Echo 3 Digits After Toll Field
4   Echo Local Address

Since there isn't a Toll used it will follow 4 Echo Local Address or in other words it will send 911. The Trunk it goes out of will be what the Facility Group shows as the First Trunk Group in the List, which by default is 92001.

So, for you to state that you can only dial 9911 to make a 911 call means that someone has made some major changes to your system, and they didn't have a clue as to what they were really doing.

For just 9911 to work it doesn't use the Emergency Call Feature but treats the call as a normal Outgoing Call which uses the Outgoing Extension under Associated Extensions instead of the Emergency Extension. It recognizes it as an Emergency Call due to 911 being configured as the first Emergency Number by default. You can see this for yourself at System > Numbering Plan > Emergency > Emergency Numbers. It will also follow what the Outgoing Extension is set for on the extension that dialed it which by default is 92001, but it could also be set to ARS, which is 92000 by default, see above.

It also seems to me that they started your system as a dial 9 instead of leaving it as a dial 8 which is sort of odd, but there may have been a reason for it. When the systems were first created by Inter-Tel a long time ago, they were configured by default to use 8 as the Outgoing digit so changing it to 9 was a big change. Later on, they allowed the system programmer to create the default to use dial 9, but most VARS stuck with the 8 unless there was a really big reason not to, which typically there wasn't.

You can see what your outgoing feature code is set to by going to System > Devices and Feature Codes > Feature Codes > Outgoing Calls and my guess is that it is set to 9 and all of the 9xxx(x) feature codes start with an 8 now.

So, you have some work to do, but if you have any questions, you can always press F1 on the screen you are on or you can post another question.

Thanks,

TE

10
abadich,

You would need to look under Trunk Group 92001 and tell us what type of trunk is there.

Thanks,

TE

11
MiVoice Office 250/Mitel 5000 / Re: Cordless Handset Mic Issue
« on: November 20, 2023, 10:34:32 PM »
Achri332,

It sounds like you need to replace them with a new handset or module.

Thanks,

TE

12
MiVoice Office 250/Mitel 5000 / Re: external inbound silence
« on: November 01, 2023, 12:28:35 PM »
mitel250,

If you go off-hook when the call is coming in but not ringing the phone does it answer it?

If you redirect the DID to another phone can you answer it there?

Thanks,

TE

13
dschumacher,

You will probably have to reinstall SA&D again to solve that problem.

If you have Windows 10 or 11 then you will need to get SA&D 6.3 SP4 and install that first and then SA&D 6.3 SP7 and install that second. After that you can install the DB Programming version you need to access the phone system.

There are 32 and 64 bit versions of the software and it depends on whether you have 32 or 64 bit version of MS Office applications already installed on your system on which one to choose.

Sorry,

TE

14
greydan31,

The first entry should be the one going to VM and if Station - Busy is set to Yes and the Call Type you are testing with is also set to Yes then it should be going to VM on a busy condition. If you are testing with an IC [Intercom Call] that Call Type is usually set to No and therefore won't send calls to VM as that is usually a condition that you don't want.

The only other thing that I can think of off the top of my head is that there is a User account for Dynamic Extension Express setup for that user and it is controlling forwarding for that user's phone.

Go to Users > {extension} > Enable Dynamic Extension Express: No

If you do that and it starts working, then that is why System Forwarding isn't working as expected.

Thanks,

TE

15
dschumacher,

No, there isn't a way to make changes to the extensions to show the extension via the AWP.

You need to get into their system's DB programming.

Depending on if their Feature Codes are default then 396 [Review Keys] can be used to view the keys on the phone to see what they are programmed as. The key that lights up when they answer a call should be their Call Key and that will show you the extension of the device if it doesn't already show up on the display in the upper right-hand corner of it.

Sorry,

TE

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