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Messages - acejavelin

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31
Incompatibilities exist...

All Bluetooth versions (including 5.2) are backwards compatible all the way to Bluetooth 1 as part of the standard... Assuming all devices strictly follow the Bluetooth protocol standards. So the issue isn't directly related to the Bluetooth versions, although not all manufacturers implement things strictly on the standards. If I was a betting man, I would be more inclined to believe that the problem isn't the phone as much as the headset.

We have seen a small number of compatibility issues with BT headsets not intended for phone applications, or really cheap ones (I get that doesn't apply here), with Mitel 69xx phones... Some work great and some do not, and price or quality don't seem to be the contributing factor in general. I kind of assume the headset is trying to negotiate a better quality codec or protocol and the phone is refusing it as unsupported, but the headset won't agree on a lower protocol, so it gets stuck in a loop. I don't know this headset specifically, but in some cases they have setup software or app that can allow you to enable/disable specific protocols or codecs which might just take some playing around to get working (if you device supports that).

In general, we only recommend Plantronics/Polycom, Jabra, Sennheiser, or Yealink headsets with phones, and anything else it's "unsupported and at your own risk".

32
MiVoice Office 250/Mitel 5000 / Re: Launch DB shuts off after 10% loading
« on: October 16, 2023, 11:31:10 PM »
I have to do this a couple times a week... Go to Programs and Features, find Microsoft Access, select Modify, and repair the installation... No need to even close MSA&D application.

Best I can come up with is something in Windows updates is replacing a DLL file in the Windows folder, and repairing it writes the Access version of the DLL again.

33
Mitel MiVoice Business/MCD/3300 / Re: MiVB latest release
« on: October 05, 2023, 10:41:21 AM »
So the resolution to problem for us seemed to be the incorrect base license on the system... In the past we had always used an ISS license for Hyper-V servers, and even sales engineering said that was the correct one, but it seems now a virtual base license is required (or an ISS to Virtual update license). I am awaiting the ISS to VM license and will apply and hopefully this should be resolved now.

34
Mitel MiVoice Business/MCD/3300 / Re: SMB 3300 Remote admin options
« on: September 27, 2023, 05:59:31 PM »
If you set the MBG as the gateway for the SMB/3300, yes. You can port forward in the MBG to the controller and do remote maintenance. I haven't done this with an SMB, but have it setup with several physical 3300 controllers.

35
Mitel MiVoice Business/MCD/3300 / Re: MiVB latest release
« on: September 22, 2023, 09:42:37 AM »
I have opened a ticket in Tech Central Tracker... will update when I hear more...

EDIT: Friday: Got nowhere with support today... basically got told to clear hardware IDs, disconnect AMC account from MSL, wipe and redeploy MSL and start over... not much of an answer and nothing changed. Hopefully will move forward on Monday.

EDIT2: Tuesday: Well, still not getting very far... support requested sos logs to examine now. Waiting on update from them. Luckily the customer has other things happening and is delaying the install.

36
Mitel MiVoice Business/MCD/3300 / Re: MiVB latest release
« on: September 21, 2023, 10:31:04 PM »
Having exact same issue on a new MiVB ISS ISO installed in Hyper-V we are building up, except it's an Enterprise one with MiCollab and a small cluster... verified licensing with AMC support and base license part number correct with sales engineering... Licensed fine in MSL Server-Manager, nothing in MiVB blade and no way to add/correct it... MiCollab server licensed fine... Going to open a ticket with tech support in the AM, seems like something with the new 10 SP1 software.

37
MiVoice Office 250/Mitel 5000 / Re: Bria SIP smartphone app
« on: September 12, 2023, 04:33:24 PM »
It's actually pretty simple... (I assume you know how to add a new SIP user in general)

Set the public facing IP of the router in System - IP Settings - System NAT IP Address and in System - Device annd Feature Codes - IP Connections - P6000 (base) - NAT IP Address

In the SIP Peers Phone Profile Configuration leave everything default except set:

Call Congfiguration: 2
Maximum Number of Calls: 2
Supports Display Updates: Yes
Supports Ad Hoc Conferencing: Yes
DTMF Decoding Payload: 101

Authentication:
Enable In-bound Auth: Yes
Inbound Auth Username: sipuserxxx (a unique username, if it's x125, we often use sipuser125)
Inbound Auth Pass: xxxxxxxxxxxx (complex SIP password)
Use P-Asserted-Identity: Yes

MWI: Accept MWI - Yes

NAT Settings: NAT Address Type: NAT

In the firewall, disable SIP ALG and set port forward to the following:

SIP: 5060/UDP from Any to MiVO 250 IP
RTP: 6004-7039/UDP from Any to MiVO 250 IP

In the user, change the NAT type from Native to NAT

In Bria setup for the server, make the following changes:

Service Label: (Account name you define)
Domain: (Public IP of firewall)
Port: Auto (or 5060)
Username/Call Extension: xxx (user extension)
Authorization Username: sipuserxxx (username on SIP Profile above)
SIP/Voice Password: xxxxxxxxxxxx (use a complex password from SIP profile above)
Call Display: (blank)
Register with domain and receive calls: Yes
SIP Proxy: (blank)
Transport: UDP
SRTP: No/Disabled
Registration Time: 300
RPORT: Enabled
Keep Alive: Enabled
Voicemail Number: 2500 (Ext of VM application)
Firewall Method: None
(everything else leave unchanged)

In the mobile app after installing and signing in, go to Settings - Accounts - (Account Name)
Use Push Notifications: ON
Push Registration Mode: Single Device Takeover
NAT Emulation: OFF
(Do not change anything else)

38
Mitel MiVoice Business/MCD/3300 / Re: Upgrading EX Platform
« on: August 25, 2023, 02:26:12 PM »
"MVF"? Mitel Virtualization Framework? This is just built into the update, you shouldn't have to do anything special, it's just a single upgrade step...

39
Mitel MiVoice Business/MCD/3300 / Re: Upgrading EX Platform
« on: August 23, 2023, 03:54:20 PM »
Upgrading an EX controller is no different than any other controller, it's fairly simple on the newer platforms since 9.0.

Make sure you have active SWA, go into the Server Manager and download the update, then initiate the upgrade. My experience is this takes about 90-120 minutes per controller.

You can do it the "old" way with the MiVoice Business Software Installer, but this way is so much easier and takes less intervention. If you have remote access to any PC on the network you can do the upgrade remotely. I have done dozens of them without incident, not that things can't go wrong, but I haven't seen an upgrade fail in a very long time.

40
SIP On Mitel / Re: installation of external ringer with Mitel 6940
« on: August 23, 2023, 03:49:33 PM »
No, not directly... You should reach out to Ring Central and see about getting an Algo 8180 ringer (or similar device) that can be installed for loud ringing in the plant.

Otherwise it's rip the phone open, tap off the speaker leads to an external powered horn, like a Valcom self amplified horn and power supply.

41
We have a high rise with several hundred analog connections, mostly due to fax machines and use ASU-II's which do really well and aren't prohibitively expensive.
I find these are OK up to two of them... or 96 ports... Once you starting getting into triple digit analog POTS extensions, using ATAs makes a lot more sense cost wise. OP had 340 analog extensions, which would require 7 ASUII with two 24-port cards each, and one with a single card for 8 total. I am not against ASU's at all, but at this scale I would look at a different solution.

That said, on the secondary market these are getting pretty cheap, if you have enough CIM ports on your chassis. 

42
SIP On Mitel / Re: SIP Trunks, ATA's, and faxing through a MiVB
« on: August 21, 2023, 08:52:28 PM »
T.38 and G.711 pass-through work fine on the MiVB... with a caveat that it is a single, stand-alone system, or the entire call path is vMCD... If there is a physical controller anywhere in the call path, it must have a DSPII card to support T.38. It has supported it for a long time, I remember setting it up with SIP trunks as far back as 2016 or so, and the support was already there, we just never used it.

43
Mitel MiVoice Business/MCD/3300 / Re: AX Controller ICP
« on: August 20, 2023, 11:49:10 AM »
I am sure this getting lost in translation, but are you saying you reboot the system and it doesn't see the cards installed, then you reboot it again and it sees the cards properly?

My first thought would be to upgrade the system to current software... This will require an active Software Assurance agreement with Mitel. This will be the first step Mitel tech support would tell you to do.

The next thing here would be to ask if all cards that does this, like the system doesn't see any card plugged into the backplane until you reboot? This could be a main control card issue, a power supply issue, or (less likely) a backplane (cabinet) issue. It is also possible one card is causing the rest not to initialize properly on a cold start.

If this only does this on a "cold" start and can be replicated, remove all but one card from the system temporarily and boot... If that works, repeat adding one card at a time until the issue recurs, than the last you card you inserted is likely the culprit.

Basically, in this case it's basic troubleshooting... Find a way to replicate the problem, then eliminate everything you can until you are down to a minimal number of pieces or one thing and replace it and try again until the issue no longer occurs.

44
Do a full Export/Import of devices on the primary node... if it still doesn't appear than check the logs on the each controller, an extension conflict likely exists.

In the programmer, go to Operations - Export/Import... Export everything to all nodes first, then Import everything from all nodes (the programmer must be shutdown and restarted after an import).

Remember that remote nodes won't know immediately about changes on other nodes, you have to push it manually or wait for the automatic sync to occur, which is usually during the nightly maintenance routine (about 3am).

45
These are ancient SX2000 cards... plentiful on the secondary market cheaply (like $100 USD or so) but pushing 30 years old now. Honestly you should be working to migrate away from these to ASUs or ATAs... We have had good luck with Grandstream units.

Not to hijack the thread, but which Grandstream models have you been using? I've been using AudioCodes, which are reliable, but leave a lot to be desired in the configuration ease and price categories.
GXW4200 series... We have several dozen on our hosted platform, and maybe 8-10 on Mitels. We also use a lot of HT812/814 models.

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