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Topics - acejavelin

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136
I am setting up a new SX-200ICP for a hotel, and for the life of me I can't figure out how to get the set wake-ups to set on a 5340/Sub phone... I programmed it per the documentation and put a Guest Room key on the phone, but when I press it and enter a room number, the only available prompts are Room No., DND, and O/G Rest but no Wake-Ups? I am sure I am missing something stupid, somebody care to point me in the right direction?

137
A while back we removed a controller out of an 11 site cluster, today I finally got around to removing it from the system programming and Enterprise manager... Well, all the sites came clean and my alarms went away except for one controller still shows an ICP Comms error, but when I do a STATE XNET ALL it shows the alarm is for the cluster element that no longer exists, yet it cleared out of all the other 9 sites fine. All are running the same software, MCD 4.2 SP2 PR1.

 Signalling   |  Link  | Dest |   XNET   | State        |  Owner  | ID  |Status
Dvc Location  | Handle |Switch| Trunk Id |              |         |     |       
-------------------------------------------------------------------------------
 1 1 11 251   | 188    |    1 |          |Established   |         |     |       
 1 1 11   7   | 166    |    3 |          |Established   |         |     |       
 1 1 11   2   | 246    |    4 |          |Established   |         |     |       
 1 1 11   1   | 191    |    5 |          |Established   |         |     |       
 1 1 11   3   | 247    |    6 |          |Established   |         |     |       
 1 1 11   8   |  88    |    7 |          |Established   |         |     |       
 1 1 11   5   | 248    |    8 |          |Established   |         |     |       
 1 1 11   6   | 249    |    9 |          |Established   |         |     |       
 1 1 11       |        |   10 |          |Out of Service|         |     |       <--- Element deleted, still shows in XNET state
 1 1 11   4   | 215    |   11 |          |Established   |         |     |       
-------------------------------------------------------------------------------

Do you think it just needs a reboot? This is a police station, so a reboot has to be scheduled in advance.

138
Mitel MiVoice Business/MCD/3300 / Strange audio set to set after upgrade
« on: November 18, 2013, 01:37:27 PM »
Over the weekend I upgraded a 3300 MX release 9 to an MXeIII MCD 6sp2 platform, reusing a quad DSP and dual T1 card, otherwise everything remains the same, all 5330 and 5340 sets except one Navigator phone, 2 old ASUs... now users are reporting IP set to set calls sound tinny and like talking through a hollow log, but external calls and calls to analog sets are fine.

Any ideas?

Sent from my Nexus 4 using Tapatalk


139
Mitel MiVoice Business/MCD/3300 / Can't backup any 3300 controller anymore
« on: November 08, 2013, 12:07:01 PM »
So I take care of several dozen 3300 controllers, never been an issue with backups as I have stayed on IE8 for a very long time and have been careful not to upgrade to 9/10. But a few weeks ago I had a problem with another manufacturers software and their tech support had me go to Windows Update and install ALL Windows updates available, not really thinking about it I just did it and had my IE upgraded to 10... Not a real issue with MCD 6 but several systems I take care of are older, all the way back to some still being on release 7.0, so IE8 is essential. Since then I have removed IE10 and downgraded back to IE8 and everything is working, except backups from controllers. On MCD versions, I can initiate a backup, it completes, and the window opens to have me save the file, I select Save and nothing happens, the window closes and no file is ever transferred. On older system that transfer with with the java tool, the little "progress" windows opens and closes immediately with nothing transferred, in either case the 3300 is happy and thinks the file transferred successfully.

On newer systems I have worked around it by FTPing the file to Filezilla on my laptop, but I should be able to do this... Any ideas what I am missing?

I have setup all internal IP's (10.x.x.x, 172.16-31.x.x, 192.168.x.x) to be in my Trusted Sites list, and lowered the security setting slider to the bottom, but nothing seems to help.

140
Mitel MiVoice Business/MCD/3300 / Caller ID on PRI inbound call
« on: November 06, 2013, 07:54:51 AM »
So I have a new MCD 6.0 I am getting setup at a small, rural hospital where I am dealing with a small coop telco that is... ummm... not the most technically savvy about... about PRI circuits. The issue is I am getting Caller ID Name, but not number, and I am pretty sure I am setup correctly. The configuration was all done with the MiCW and I verified the COS of my test phone has the correct options turned on.

I then went into maintenance and turned on "EDT TRACE TSP L2L3 3 1 2 1" and "EDT TRACE VDSU NAMNUM 3 1 2 1" and generated a couple calls in, no where in the output was my cell phone number, I could see the DNIS number in the TSP trace, and the inbound caller ID name in the VDSU trace, but no incoming number is seen anywhere in the outputs. None of the inbound calls show in the phones (5340) Call History menu either, but other calls do.

I am pretty sure this is a problem from the telco, but I just want to get my facts straight before I go to them and say "hey, this is wrong", is anything else I should check first?

141
So I moved to a new building but left the 5000 in my old location, there is a VPN in place. Phone seems to come online (shows online momentarily in MSA&D), and all the buttons show up, but the top of the display just shows the IP Address of the 5000 for a few seconds then the phone reboots. I can access programming and everything from my laptop. What am I missing?

142
Mitel MiVoice Business/MCD/3300 / Polycom 8020 phones
« on: August 27, 2013, 05:10:25 PM »
So I am trying to replace some old Spectralink i640 phones with newer 8020 phones, and I am a little confused... Do I have to actually make the slnk config files and load them in the 3300? It is vaguely mentioned files need to created for the 8020 phone in the configuration guide from Mitel's website, but there isn't any real detail on what to do with them and how to move them to the controller. Anybody have a little more insight into this? I am very familiar with SIP and understand configuration files and how to edit them, just not sure if they are really needed here or what to do with them. Thanks.

143
Mitel MiVoice Business/MCD/3300 / Watch calls on T1 (NOT PRI)
« on: August 05, 2013, 12:16:00 PM »
OK, I'm an idiot and cannot for life of me figure out how to watch the calls coming in and out one a traditional D4/AMI T1... What I am looking for is how to watch the digits coming in or dialed out, channel used, etc. similar to the EDT TRACE TSP L2L3 <PLID> except for on a D4T1. Can someone point me in the right direction?

144
MiVoice Office 250/Mitel 5000 / Insufficient Memory & HTML Errors
« on: June 04, 2013, 04:27:18 PM »
So I got a ticket from a customer that we sub-contract for to look into a problem one of their customers is having... They have a Mitel CS-5200 with about seven 5320 and 5330 phones, 4 analog lines, and version 3.2, and the trouble is reported as "Experiencing One-way audio. Their telco said they have loose wires past the dmark. Error messages on the phone, HTML applications terminated, insufficient memory." System was just installed a month or so ago (it was a reused system). Never really had to troubleshoot issues like this, much less without tech support and this is a 4 hour drive one-way to the customer site... Thoughts on where to start and what to look for?

145
Anybody have any recommendations at doing this? Is it as simple as change the elements IP address to the new network, then change all the other elements entries to reflect the new IP address in the cluster elements table or is there more too it than that?

146
So my company has issued me an iPad... why I don't really know, supposedly to get my emails, calendars, etc., thought that was what my smartphone was for but it's just another piece of hardware to lug around right now. Anybody know of a browser for the iPad that identifies itself as IE and works for programming the 3300? Someone recommended Bolt Browser or Perfect Browser but I haven't had a chance to dig into it yet.

147
I had a customer that has several UCA servers scattered across the country that are all peered together, in two local sites we changed the internal IP address scheme and the IP address of the UCA servers, now we can't get the UCA servers to connect to the other peers anymore... Any ideas, the settings on our end seem correct and everything is working locally but the peering is broken. I am getting on a conference call tomorrow with a couple of the administrators of the remote site to see if we can figure it out, anything to point me in the right direction to start with?

Basically I have four sites involves, Bismarck (IP changed), Underwood (IP changed), Dallas (unchanged), and Mississippi (unchanged), here is what I know about Presence and Chat information so far...

Bismarck to Underwood - Both directions not working
Dallas to Underwood - working
Underwood to Dallas - not working
Mississippi to Underwood - Both directions not working
Dallas to Mississippi - Working in both directions

That's all I got until tomorrow I guess.

148
Non-Mitel Chatter / "Cheap" PoE Manages swtiches
« on: April 02, 2013, 01:39:38 AM »
I know most people are using HP Procurve, Cisco, or Extreme Network switches for enterprise grade PoE switches, but has anyone found a "cheap" basic managed PoE switch capable of VLANs and 24 or 48 ports for companies not willing to lay out the cash, or don't have the need for, higher-end switches? Preferably ones that can be purchased through Mitel Datanet and have some kind of a brand name?

We had been using Edgewater EdgeConnect switches, very configurable and relatively low cost compared to our normal HP Procurve 2600/2900 series switches, and our hosted solution side use them like crazy with Polycom and Aastra SIP phones successfully, but the three site I have with Mitel 5000s and Edgewater switches have very odd issues where everything will work for weeks or months then they start doing strange things, DHCP won't pass through the switch, ports get "locked" to a phone (phone works fine on one port, won't work if moved to a different port), second devices on the run through the phone won't talk on the network, etc., just weird things that a reset fixes every time. Only seems to be an issue with MiNet phones, SIP based phones have no issues, and the manufacturer is... ummm... lets just say "less than helpful" on these issues. Needless to say we are looking for an alternative.

149
Anybody have a copy of these I could grab from them? Mitel's website only goes back to v3.1... :(

PM me please, do not post software (or direct links to it) on these forums!!!

150
Mitel MiVoice Business/MCD/3300 / Call Duration COS
« on: March 12, 2013, 09:52:45 AM »
So I have a customer with MCD 5.1 system that has a zone paging unit connected to an ASUII trunk port, they dial 8+<Zone #>, works fine most of the time but occasionally gets locked-up in the system and they have to reset the paging controller or pull the bridging clips on the trunk to get it to release, so I changed COS on the trunk to force release the trunk at 2(3) minutes but it isn't working. Any thoughts?


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